Orange County NC Website
Browse       Search
Customer Agency Name <br /> Month 1, 2019 <br />The Proposal Title Goes Here and Breaks Like This Use or disclosure of this proposal is subject <br /> to the restrictions on the cover page. <br /> Motorola Solutions Confidential Restricted ASTRO 25 Advanced Services Statement of Work 1-13 <br /> Follow Motorola Solutions instructions regarding including or removing firmware and software <br />applications on infrastructure components being sent in for service. <br /> In the event that the Customer requires repair of equipment that is not contracted under this <br />service at the time of request, the Customer acknowledges that charges may apply to cover <br />shipping, labor, and parts. Motorola Solutions and the Customer will collaborate to agree on <br />payment vehicle that most efficiently facilitates the work, commensurate with the level of <br />urgency that is needed to complete the repair. <br /> Properly package and ship the malfunctioning component, at the Customer’s expense. The <br />Customer is responsible for properly packaging the malfunctioning infrastructure component to <br />ensure it is not damaged in-transit and arrives in repairable condition. <br /> Clearly print the return authorization number on the outside of the packaging. <br /> Maintain versions and configurations for software, applications, and firmware to be installed on <br />repaired equipment. <br /> Provide Motorola Solutions with proper software and firmware information to reprogram <br />equipment after repair, unless current software has caused this malfunction. <br /> Cooperate with Motorola Solutions and perform reasonable or necessary acts to enable Motorola <br />Solutions to provide hardware repair services to the Customer. <br /> At the Customer’s cost, obtain all third-party consents or licenses required to enable Motorola <br />Solutions to provide the service. <br /> <br />DocuSign Envelope ID: 22453AE7-FED2-4AEF-91BB-1C6406B68FE8