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Customer Agency Name <br /> Month 1, 2019 <br />The Proposal Title Goes Here and Breaks Like This Use or disclosure of this proposal is subject <br /> to the restrictions on the cover page. <br /> Motorola Solutions Confidential Restricted ASTRO 25 Advanced Services Statement of Work 1-11 <br />1.4.3 Network Hardware Repair with Advanced Replacement <br />Motorola Solutions will provide hardware repair for Motorola Solutions and select third-party <br />infrastructure equipment supplied by Motorola Solutions. A Motorola Solutions authorized repair <br />depot manages and performs the repair of Motorola Solutions supplied equipment, and coordinates <br />equipment repair logistics. <br />1.4.3.1 Description of Service <br />Infrastructure components are repaired at Motorola Solutions-authorized Infrastructure Depot <br />Operations (“IDO”). At Motorola Solutions’ discretion, select third-party infrastructure may be sent <br />to the original equipment manufacturer or third-party vendor for repair. <br />Network Hardware Repair is also known as Infrastructure Repair. <br />1.4.3.2 Scope <br />Repair authorizations are obtained by contacting the Centralized Managed Support Operations <br />(“CMSO”) organization Service Desk, which is available 24 hours a day, 7 days a week. Repair <br />authorizations can also be obtained by contacting the Customer Support Manager (“CSM”). <br />1.4.3.3 Inclusions <br />This service is available on Motorola Solutions-provided infrastructure components, including <br />integrated third-party products. Motorola Solutions will make a commercially reasonable effort to <br />repair Motorola Solutions manufactured infrastructure products after product cancellation. The post- <br />cancellation support period of the product will be noted in the product’s end-of-life (“EOL”) <br />notification. <br />1.4.3.4 Motorola Solutions Responsibilities <br /> Provide the Customer access to the CMSO Service Desk, operational 24 hours a day and 7 days <br />per week, to request repair service. <br /> Provide repair return authorization numbers when requested by the Customer. <br /> Receive malfunctioning infrastructure components from the Customer and document its arrival, <br />repair, and return. <br /> Conduct the following services for Motorola Solutions infrastructure: <br /> Perform an operational check on infrastructure components to determine the nature of the <br />problem. <br /> Replace malfunctioning components. <br /> Verify that Motorola Solutions infrastructure components are returned to applicable Motorola <br />Solutions factory specifications. <br /> Perform a box unit test on serviced infrastructure components. <br /> Perform a system test on select infrastructure components. <br /> Conduct the following services for select third-party infrastructure: <br /> When applicable, perform pre-diagnostic and repair services to confirm infrastructure <br />component malfunctions and prevent sending infrastructure components with No Trouble <br />Found (“NTF”) to third-party vendor for repair. <br /> When applicable, ship malfunctioning infrastructure components to the original equipment <br />manufacturer or third-party vendor for repair service. <br />DocuSign Envelope ID: 22453AE7-FED2-4AEF-91BB-1C6406B68FE8