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Customer Agency Name <br /> Month 1, 2019 <br />The Proposal Title Goes Here and Breaks Like This Use or disclosure of this proposal is subject <br /> to the restrictions on the cover page. <br /> Motorola Solutions Confidential Restricted ASTRO 25 Advanced Services Statement of Work 1-7 <br /> Provide Motorola Solutions with all Customer-managed passwords required to access the <br />Customer’s system upon request, when opening a request for service support, or when needed to <br />enable response to a technical issue. <br /> Pay additional support charges above the contracted service agreements that may apply if it is <br />determined that system faults were caused by the Customer making changes to critical system <br />parameters without written agreement from Motorola Solutions. <br /> In the event that Motorola Solutions agrees in writing to provide supplemental monitoring for <br />third-party elements provided by the Customer, the Customer agrees to obtain third party <br />consents or licenses required to enable Motorola Solutions to provide the monitoring service. <br /> Cooperate with Motorola Solutions and perform reasonable or necessary acts to enable Motorola <br />Solutions to provide these services. <br /> Contact Motorola Solutions to coordinate transition of monitoring when the responsibility for <br />monitoring needs to be transferred to or from Motorola Solutions, as specified in pre-defined <br />information provided in the Customer’s CSP. An example of a transfer scenario is transferring <br />monitoring from Motorola Solutions for network monitoring after normal business hours. <br /> Upon contact, the Customer must provide Motorola Solutions with customer name, site ID, <br />status on any open incidents, priority level of any open incidents, brief descriptions of any <br />ongoing incident, and action plan for resolving those incidents. <br /> Acknowledge that incidents will be handled in accordance with Section 1.5: Priority Level <br />Definitions and Response Times. <br />1.4.1.7 Connectivity Matrix <br />Request connectivity eight weeks in advance of service start date. <br />Table 1-2: Available Connectivity <br />System Type Available Connectivity Set up and Maintenance <br />ASTRO® 25 Internet VPN Motorola Solutions <br />ASTRO® 25 Ethernet Motorola Solutions <br />1.4.1.8 Motorola Solutions Owned and Supplied Equipment <br />This table identifies equipment that Motorola Solutions will supply to support the network monitoring <br />service for the duration of the service. <br />Table 1-3: Motorola Solutions Owned and Supplied Equipment <br />Equipment Type Location Installed <br />Firewall/Router Master Site <br />Service Delivery Management Server Master Site for each Zone <br />1.4.1.9 Monitored Elements <br />This table identifies the elements that can be monitored by the service. The specific quantities of each <br />element to be monitored on the Customer’s system will be inventoried in the CHP. <br />Table 1-4: Monitored Elements <br />Monitored Elements <br />Active Directory Enrichment Testing Probe <br />DocuSign Envelope ID: 22453AE7-FED2-4AEF-91BB-1C6406B68FE8