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The Proposal Title Goes Here and Breaks Like This Use or disclosure of this SOW is subject <br />to the restrictions on the cover page. <br />Motorola Solutions Confidential Restricted Table of Contents ii <br />1.4.4.1 Description of Service ...........................................................................................1-19  <br />1.4.4.2 Scope ...................................................................................................................1-20  <br />1.4.4.3 Inclusions..............................................................................................................1-20  <br />1.4.4.4 Motorola Solutions Responsibilities ......................................................................1-21  <br />1.4.4.5 Limitations and Exclusions ...................................................................................1-21  <br />1.4.4.6 Customer Responsibilities ....................................................................................1-21  <br />1.4.4.7 Reboot Responsibilities ........................................................................................1-22  <br />1.4.4.8 Disclaimer .............................................................................................................1-22  <br />1.4.5 On-site Infrastructure Response .................................................................................. 1-23  <br />1.4.5.1 Description of Service ...........................................................................................1-23  <br />1.4.5.2 Scope ...................................................................................................................1-23  <br />1.4.5.3 Inclusions..............................................................................................................1-23  <br />1.4.5.4 Motorola Solutions Responsibilities ......................................................................1-23  <br />1.4.5.5 Customer Responsibilities ....................................................................................1-24  <br />1.4.6 Annual Preventive Maintenance ................................................................................... 1-25  <br />1.4.6.1 Description of Service ...........................................................................................1-25  <br />1.4.6.2 Scope ...................................................................................................................1-25  <br />1.4.6.3 Inclusions..............................................................................................................1-25  <br />1.4.6.4 Motorola Solutions Responsibilities ......................................................................1-25  <br />1.4.6.5 Limitations and Exclusions ...................................................................................1-26  <br />1.4.6.6 Customer Responsibilities ....................................................................................1-26  <br />1.4.6.7 Preventive Maintenance Tasks ............................................................................1-26  <br />1.4.6.8 Site Performance Evaluation Procedures .............................................................1-34  <br />1.4.7 Security Monitoring ....................................................................................................... 1-35  <br />1.4.7.1 Scope ...................................................................................................................1-35  <br />1.4.7.2 Inclusion ...............................................................................................................1-35  <br />1.4.7.3 Motorola Solutions Responsibilities ......................................................................1-35  <br />1.4.7.4 Customer Responsibilities ....................................................................................1-36  <br />1.4.7.5 Disclaimer .............................................................................................................1-37  <br />1.4.7.6 Potential ASTRO 25 Firewalls ..............................................................................1-37  <br />1.4.7.7 Security Monitoring Priority Level Definitions and Response Times ....................1-38  <br />1.5  Priority Level Definitions and Response Times ............................................................ 1-39  <br />DocuSign Envelope ID: 22453AE7-FED2-4AEF-91BB-1C6406B68FE8