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DocuSign Envelope ID: 576DD5DB-E4A9-406B-8F7C-CC4EF3C2484F <br /> <br />request by the County? <br />a. No. <br /> <br />If No, Explain: Not contractually, but we’re happy to provide. See security attachment. <br /> <br />13. Does the contract obligate the Cloud provider to supply the County with the provider’s <br />performance records, including access to daily and weekly service quality statistics? <br />a. No. <br /> <br />If No, Explain: Not Contractually, but we’re very transparent. Real-time stats here: <br />http://photoshelter.status.io/ <br /> <br />14. Explain the contractually obligated service level parameters, minimum levels, specific <br />remedies and penalties for non-compliance for: <br />1) Uptime: <br />2) Performance and response time: <br />3) Error correction time: <br />4) infrastructure and security: <br /> <br />**SEE #15 Below** <br /> <br />15. Does the contractually defined Service Level Agreement define pertinent terms such as <br />downtime, scheduled downtime, etc.? <br />a. No. <br /> <br />If No, Explain: At the level of service the County Visitors Bureau is choosing, there is <br />not a defined SLA in place. Those guarantees are typically reserved for enterprise <br />clients who are paying us $20,000+ annually. <br /> <br />16. Does the contract specify minimum disaster recovery and business continuity <br />requirements, including penalties for non-compliance, as discovered through onsite <br />inspections, audits or actual disasters? <br />a. No. <br /> <br />If No, Explain: Not contractually. But we do employ best of breed technology and <br />practices that address these concerns. <br /> <br />17. Does the contract require the cloud vendor to notify the County of any outsourced <br />functionality and its provider? <br />a. No <br /> <br />If No, Explain: Not contractually, but there are no third-party dependencies for <br />storage/hosting. The only third-party integration is with the Adobe Creative <br />Cloud, which the County Visitors Bureau isn’t using. <br />DocuSign Envelope ID: CD0FD970-80CE-4AFC-8C81-687F53A99423