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29 <br /> Orange County Transportation Services ADA Paratransit Plan <br /> kCaylCeiiauu►r5 <br /> If you are not be using your scheduled trip, please call (919) 245-2008 to cancel as soon as possible. You <br /> must call at least one hour before your scheduled trip to avoid being counted as a "no-show." Canceling <br /> trips that you don't need helps other riders who might otherwise not be able to travel that day. <br /> "1 [ �trarr eranrnrn�r,nr <br /> OCTS Paratransit service suspension policy is designated to protect all riders.There are two main reasons <br /> why a rider could be suspended: <br /> • Excessive no-shows/late cancellations <br /> • Abusive or inappropriate behavior towards other riders or staff <br /> The length of a suspension are handled on a case-by-case basis, depending on circumstances. <br /> Orange County Planning Department Page 23 <br />