Agenda - 09-06-2022; 5-b - Orange County Transportation Services – ADA Paratransit Plan

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27 Orange County Transportation Services ADA Paratransit Plan 9. Pick Up anu ➢keturn Passengers are given an approximate time of pick up when scheduling an appointment. Orange County Public Transit is a federally subsidized, shared ride system and cannot offer exact pick up or drop off times. Drivers strive to maintain a prompt schedule to ensure that all rider reservations are honored. Passengers are asked to allow a 30-minute window of time for arrival. For example, if passengers have a pick-up scheduled for 2PM, the Driver may arrive between 1:45 PM and 2:15 PM. It is highly recommended that passengers be ready to board the vehicle when the Driver arrives. Drivers are instructed to wait at the place of pick up for five (5) minutes before departing from the pick-up location. There may be times when traffic, road conditions and/or weather conditions may delay arrival. When arranging for transportation, passengers are asked to schedule a return time, if necessary, at a pre-arranged location, or contact the Dispatch center for his/her return at the completion of an appointment. 10.Lift and Securement Use Policy In accordance with ADA regulations, OCTS provides service to all individuals using mobility devices. Mobility devices that exceed ADA defined devices or County of Securement areas may be transported at the driver's discretion. Service are declined if safety or vehicle integrity could be compromised. Passengers are advised that drivers are not permitted to operate a mobility device onto the lift or ramp of the vehicle. The passenger is responsible for getting onto the vehicle with minimal driver assistance. Use of the Securement system on the County's vehicles are a required condition of service. All wheelchairs and mobility devices must be secured to the passenger's satisfaction before transport. When transporting passengers using mobility devices, OCTS can suggest that passengers transfer into a van/bus seat. The passenger, in this case, has the final decision as to whether a transfer is appropriate, given the passenger's particular ability. As the regulations require, a passenger who cannot enter the vehicle using the stairs or ramp, but who does not use a wheelchair, are allowed to enter the vehicle using the lift. OCTS does not provide wheelchairs or other mobility devices. Visitors from another area or region have to the use of the complementary paratransit service provided by Orange County Public Transit. A visitor are asked to provide documentation stating the visitor is ADA paratransit eligible in the area in which the visitor resides. If a visitor is unable to do so,they are required to present documentation of their place of residence, and documentation of the visitor's disability, if not apparent. This service is available for a combination of 21 calendar days during a 365-day period beginning with the visitor's first use of the service. If a visitor exceeds any combination of 21 calendar days within a 365-day period, then that individual is required to submit the required application a resident would be required to submit. IZ.Other Assistance All material made available to applicants and passengers of the County's complementary paratransit service are provided in accessible formats upon request. For visually impaired customers, phone calls are made in addition to letters referenced in this document. Orange County Planning Department Page 21