Browse
Search
Agenda - 09-06-2022; 5-b - Orange County Transportation Services – ADA Paratransit Plan
OrangeCountyNC
>
Board of County Commissioners
>
BOCC Agendas
>
2020's
>
2022
>
Agenda - 09-06-2022 Business Meeting
>
Agenda - 09-06-2022; 5-b - Orange County Transportation Services – ADA Paratransit Plan
Metadata
Thumbnails
Annotations
Entry Properties
Last modified
9/1/2022 3:43:43 PM
Creation date
9/1/2022 3:41:57 PM
Metadata
Fields
Template:
BOCC
Date
9/6/2022
Meeting Type
Business
Document Type
Agenda
Agenda Item
5-b
Document Relationships
Agenda for September 6, 2022 BOCC Meeting
(Message)
Path:
\Board of County Commissioners\BOCC Agendas\2020's\2022\Agenda - 09-06-2022 Business Meeting
Minutes 09-06-2022 Business Meeting
(Message)
Path:
\Board of County Commissioners\Minutes - Approved\2020's\2022
There are no annotations on this page.
Document management portal powered by Laserfiche WebLink 9 © 1998-2015
Laserfiche.
All rights reserved.
/
50
PDF
Print
Pages to print
Enter page numbers and/or page ranges separated by commas. For example, 1,3,5-12.
After downloading, print the document using a PDF reader (e.g. Adobe Reader).
View images
View plain text
25 <br /> Orange County Transportation Services ADA Paratransit Plan <br /> Drivers are trained to provide minimal assistance only. Drivers provide assistance to passengers entering <br /> and exiting the vehicle which includes securing the passenger in a seat or wheelchair restraints and <br /> handling a limited amount of light weight packages into and out of the vehicle. When requested, drivers <br /> also assist passengers from the door of their origin to the vehicle and from the vehicle to the door of <br /> their destination. Drivers are not expected to assist passengers into their homes or other destinations. <br /> Drivers are not considered personal care attendants, nor are they trained to provide medical assistance. <br /> Sboln"i"ry Tri- <br /> To ensure timely service, passengers are expected only to bring what they can safely carry on their own <br /> in one trip or with assistance of a personal care attendant (PCA). Passengers must keep their packages <br /> secure, and packages may not occupy another needed passenger seat or obstruct the aisle way. <br /> Passengers are welcome to bring a collapsible shopping cart on board the vehicle to assist them with <br /> their purchases. <br /> Passengers are encouraged to be cooperative in reducing cancellations. Cancellations are disruptive to <br /> the overall operation and the time could have been scheduled by another passenger.There is no penalty <br /> for a cancellation as long as the Dispatch office is notified at least one (1) hour in advance of the <br /> scheduled pick-up time. Passengers are encouraged to give as much notice as possible if unable to keep <br /> the appointment. If a passenger cancels a trip less than one hour before the scheduled pick-up time, it <br /> is considered a Late Cancellation and treated the same as a No Show. All Late Cancellations are recorded <br /> in the Passenger Individual Ridership Percentage record, which is maintained in the Dispatch office. <br /> Passengers should call the Orange County Public Transit Dispatch office at (919) 245-2008 as soon as <br /> known to cancel any trips. <br /> Cancellations can be made by leaving a message on the answering system 24 hours a day 7 days a week, <br /> but every effort should be made to call during business hours which are Monday through Friday, 8:00 <br /> AM to 5 PM. <br /> OCTS requests that passengers be ready to be transported within the scheduled 30-minute pick-up <br /> window. Orange County Public Transit defines a No Show as occurring when all five of the following <br /> circumstances have occurred: <br /> • The customer (or the customer's representative) has scheduled ADA paratransit service. <br /> • There has been no call by the customer or his/her representative to cancel the scheduled trip <br /> two or more hours before the start of the pick-up window. <br /> • The paratransit vehicle has arrived at the scheduled pickup point within the scheduled pick-up <br /> window time. <br /> • The driver has waited at least five (5) minutes beyond the scheduled pick-up time, but the <br /> customer has failed to board the vehicle or refuses a trip. <br /> • The driver cannot reasonably see the customer approaching the vehicle. <br /> Orange County Planning Department Page 19 <br />
The URL can be used to link to this page
Your browser does not support the video tag.