Agenda - 09-06-2022; 5-b - Orange County Transportation Services – ADA Paratransit Plan

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23 Orange County Transportation Services ADA Paratransit Plan • Stealing or willfully damaging, defacing or destroying OCTS property. • Lighting an incendiary device on the bus (e.g., match, lighter, torch). • Engaging in indecent exposure or any form of onanism. • Filing fraudulent claims about an injury sustained on a OCTS vehicle or at the transfer station. • Entering or remaining on OCTS buses after having been notified by an authorized individual not to do so, or boarding or remaining on OCTS buses during the period when an individual has been banned from the premises. • Spitting or expectorating on or at bus operators, employees, or passengers. • Assaulting or threatening to assault a bus operator, employee or passenger. • Possessing, transporting or distributing illegal or controlled substances. • Failing to comply with conditional ridership privileges agreed with OCTS. V. Transit exclusion procedure In the event that it is determined that an individual should be excluded from OCTS facilities and/or services, the process is as follows: • Authorized OCTS personnel will issue a written exclusion letter indicating the reasons for the exclusion, the duration of the exclusion and the facilities and/or services to which the exclusion order applies. If continued use of transit facilities and/or services is made subject to safety conditions or restrictions (e.g., presence of a parent or guardian in the case of a juvenile; accompaniment by a personal care attendant or aide), a conditional exclusion letter may be issued specifying that the individual are subject to exclusion unless the imposed restrictions are followed. • The letter shall also advise the individual of his/her right to appeal the decision and include a copy of the appeal procedure. • If an appeal is not filed by the excluded party within 10 days from the commencement of the exclusion to the OCTS Transit Operations Manager or Supervisor, then the right to appeal is considered waived. VI. Appeal procedure • If the excluded person/s appeals the exclusion, he/she must submit an appeal in writing to the safety and security manager to rescind or alter the terms of the exclusion. Appeals can be mailed to OCTS Administration Building, 600 NC-86, Hillsborough, NC 27278. The appeal shall contain a) a copy of the exclusion letter and b) a statement of the reason why the exclusion is improper or should be altered. • The Transit Operations Manager or Supervisor shall review the written appeal and may reconsider or modify the decision to exclude an individual, following investigation of the matter, and shall specify in writing within fourteen (14) business days of receipt of the appeal the reasons for rescission or modification, if applicable, to the appellant. • Should the excluded person wish to appeal the decision of the Transit Operations Manager or Supervisor, he/she may forward the written appeal to the director of Transportation Services. Orange County Planning Department Page 17