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Agenda - 09-06-2022; 5-b - Orange County Transportation Services – ADA Paratransit Plan
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Agenda - 09-06-2022; 5-b - Orange County Transportation Services – ADA Paratransit Plan
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BOCC
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9/6/2022
Meeting Type
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Agenda
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5-b
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Agenda for September 6, 2022 BOCC Meeting
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\Board of County Commissioners\BOCC Agendas\2020's\2022\Agenda - 09-06-2022 Business Meeting
Minutes 09-06-2022 Business Meeting
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\Board of County Commissioners\Minutes - Approved\2020's\2022
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20 <br /> Orange County Transportation Services ADA Paratransit Plan <br /> An appeal must be submitted within 60 days of the denial or suspension to the Orange County Transit <br /> Operations Manager by telephone at (919) 245-2008, TDD/TTY at (919) 245-2008, thru relay service, by <br /> fax at (919) 732-2137; in writing, or in person at 600 Highway 86 N, Hillsborough, NC 27278. The <br /> appellant shall identify his/her name, address, telephone number and facts supporting the appeal, <br /> including any supporting documentation. The appellant shall clearly and concisely state the grounds of <br /> the appeal. <br /> Once an appeal has been submitted, the appeal are granted, or a hearing date shall be set to provide an <br /> opportunity for the appellant to be heard and to present information and arguments to support his or <br /> her qualifications for service. The appellant are notified in writing of the date and time of the hearing <br /> within fourteen (14) business days. The hearing are held as soon as administratively possible. If <br /> necessary, OCTS will arrange for transportation at no cost for the appellant to and from the appeal <br /> hearing within the Orange County Public Transit service area. The appellant may bring a representative, <br /> advocate, or witnesses to assist with the presentation of the appeal. However, OCTS will provide <br /> transportation for the representative, advocate, or witnesses at the regular fare rate. <br /> The appeal are heard in an orderly and professional manner by the Orange County Public Transit Appeals <br /> Committee. The Committee is not involved in the initial certification process, nor does it have prior <br /> knowledge of why the appellant would be denied or suspended from Orange County Public Transit <br /> paratransit service. At the hearing, the appellant will have the opportunity to submit additional <br /> information, and written evidence and/or arguments to support his/her qualifications for service. <br /> An individual may waive the in-person hearing and proceed on the basis of a written presentation. <br /> Appellant are notified of the Committee's decision in writing within thirty (30) days of the hearing. The <br /> written determination shall state the reasons for confirming or overturning the denial. If no decision is <br /> made within thirty (30) days after completion of the appeals process, there are a presumption of <br /> eligibility or termination of suspension unless and until a contrary decision is made. The appeal files are <br /> forwarded to the Transit Manager for safekeeping and storage.The Transit Appeals Committee decision <br /> is final. <br /> C. Policies <br /> It is the mission of OCTS to provide safe, reliable, convenient and efficient public transportation to the <br /> residents and visitors of Orange County, its member jurisdictions and surrounding areas. OCTS has <br /> established this Conduct Policy to promote the safety and comfort of its riders, protect its employees, <br /> facilitate the proper use of transit facilities and services, protect transit facilities and protect its vehicles <br /> and occupants. <br /> I. Purpose <br /> OCTS has established the Rules of Conduct and Exclusion Policy to outline conduct deemed inappropriate <br /> inside and outside areas of OCTS property, bus shelters, bus stops, transfer points and on buses. This <br /> policy also details the procedures for passenger exclusions and appeals. <br /> Orange County Planning Department Page 14 <br />
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