Agenda - 09-06-2022; 5-b - Orange County Transportation Services – ADA Paratransit Plan

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16 Orange County Transportation Services ADA Paratransit Plan 5. Generat eubirc ben-tand-nesponse Y ransportat on. General public demand-responsive, point deviation service is provided to persons throughout Orange County who request pick-ups outside the Chapel Hill Transit service area.These services are funded using Rural Operating Assistance (ROAP) funding appropriated to Orange County by the State and supplemented by user fares and the County's general operating fund.The service is provided for any trip purpose and involves a $12.75 fare each way. Pick-ups and drop-offs for users are intermingled with those for users of other specialized services throughout the county, and routes are structured to efficiently collect users for a shared ride, in many cases with users of other services, to any destination within the County. Advance reservations for the service are required to be made two (2) business days in advance. The service currently involves the provision of door-to-door assistance by vehicle operators for persons who lack the independent ability to access the vehicle from the street, and the vehicles used to provide the service are 100% accessible to and usable by persons with disabilities. The vehicles are equipped with electric wheelchair lifts. o. r xed-KOULe fransportaLion ADA paratransit service for OCTS fixed routes is provided through a combination of separate ADA dial-a- ride complementary service and deviation of regular fixed-route vehicles for ADA-eligible scheduled pick- ups and drop-offs within %-mile of the fixed-route corridors served depending on which method can most efficiently and effectively be dispatched to serve the requested trip without compromising the rights of the ADA-eligible user and the timing and service integrity associated with fixed-route service. The %-mile buffer surrounding OPT's existing fixed-route bus service corridors within which OPT is responsible for providing ADA paratransit service is depicted in Exhibit 4. While OPT is still responsible for providing ADA paratransit service within %-mile of its fixed-route bus service corridor that overlaps Chapel Hill Transit's%-mile bus service corridors during the same days and hours the fixed-route service is provided, OPT does not typically receive requests to provide the service because Chapel Hill Transit provides the same service at no charge to the user. There is no fare for ADA- eligible users to take advantage of this service within %-mile of the Hillsborough Circulator route, and the fare is $4.00 each way to take advantage of the service within %-mile of the Hillsborough to Chapel Hill Shuttle ("Route 420 Midday"), which is twice the full fare for the general public for using the fixed- route portion of the service. Both the fixed-route vehicles that are dispatched to deviate for scheduled pick-ups and drop-offs and vehicles used to provide separate complementary service are 100% accessible to and usable by persons with disabilities and are equipped with electric wheelchair lifts. With the addition of the fixed-route service, complementary paratransit service is federally mandated by the ADA. For the additional deviated fixed routes, curb-to-curb service is provided for the general public, non-ADA-eligible patrons as well as ADA-eligible registrants for those requesting a deviation.The fare for a requested deviation for both are twice the general public fare as for those persons accessing the deviated fixed-route service at the fixed stop locations. The table below summarizes these services and the proposed ADA service type associated with each. Appendix B depicts the locations of these service corridors and the %-mile buffer surrounding the corridors within which OCTS is responsible for providing ADA paratransit service. It also depicts the areas Orange County Planning Department Page 10