Agenda - 09-06-2022; 5-b - Orange County Transportation Services – ADA Paratransit Plan

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13 Orange County Transportation Services ADA Paratransit Plan 4. Rules or i•idiiip • No profanity or lewd behavior is permitted. • Eating, drinking, and smoking are not allowed in vehicles. • Firearms and hazardous and flammable materials are not allowed on the vehicles • Children under 40 pounds or 4 years of age or younger must have a certified car seat. • You may not always be picked up and dropped off immediately. The operator may have other passengers to pick up or drop off along the route to your destination. Passenger assistance OCTS operators are responsible for: • Assisting you on and off the vehicle's lift or steps. • Securing your wheelchair or scooter. • Fastening seatbelts (at request only). • Contacting dispatch staff and 911 in case of emergencies. OCTS operators are not responsible for: • Assisting passengers past the door to the building. If you need additional help, please make sure that someone is available to assist you on your trips. • Carrying groceries or packages—you must be able to carry your own packages or have a companion assist you (this includes child seats). • A maximum of three (3) grocery-size bags are allowed. • Booking and canceling trips—please call the office. E. Description of Current Fixed-Route System: OCTS operates 3 fixed routes, one circulator and two connectors in Orange County. Fixed routes operate Monday thru Friday from 8:00 am to 5:00 pm. Fixed-route fares range from 0.00 dollars to 2.00 dollars based on the fixed route traveled. All the fixed-route vehicles are mobility aid accessible. 100%of OCTS's fixed-route fleet is accessible,with at least 2 ADA-compliant wheelchair positions per bus. 100%of OCTS routes are accessible. Not all bus stops are accessible. OCTS accommodates passengers with disabilities by stopping at the nearest safe and accessible location. The Hillsborough Circulator, which serves major origins and destinations in Hillsborough with hourly headways during the hours 8:00am-5:00pm, Monday through Friday.The other fixed route, the Orange- Chapel Hill also referred to as Hill-to-Hill or Midday,serves major origins and destinations in and between Hillsborough and Chapel Hill Monday through Friday during the hours 10:00am-11:25am and 1:00pm- 2:25pm. The 10:00am-11:25am and 1:00pm-2:25pm time periods each involve the operation of one (1) wheelchair accessible vehicle (equipped with an electric wheelchair lift) that is 100% accessible to and usable by persons with disabilities traveling from Hillsborough to Chapel Hill and back. The fare for this service is $2.00 each way for the general public. OCTS also offers the Orange-Alamance Fixed Route service, connecting residents and businesses between Hillsborough and Mebane. Orange County Planning Department Page 7