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11 <br /> Orange County Transportation Services ADA Paratransit Plan <br /> Accessible Vehicle Availability: As required by the ADA, OCTS maintains a 100 percent accessible transit <br /> fleet to ensure that persons needing a mobility device have equivalent to our transportation services as <br /> ambulatory persons. <br /> Maintenance of Accessible Features on Vehicles: As required by the ADA, the accessible features on <br /> County vehicles are maintained to a high level, so that persons needing these features receive equivalent <br /> service to persons not needing those features. <br /> Adequate Time for Vehicle Boarding and Disembarking: As required by the Americans with Disabilities <br /> Act (ADA), OCTS provides adequate time for boarding and disembarking vehicles for persons with <br /> disabilities. <br /> Use of Portable Oxygen/Respirator Equipment:As required by the ADA, persons using the transportation <br /> service may bring a respirator, portable oxygen, and/or other life support equipment on board vehicles, <br /> as long as they do not violate the law or rules relating to the transportation of hazardous materials. All <br /> equipment must be small enough to fit into vehicles safely and without obstructing the aisle and/or block <br /> emergency exits. <br /> Service Animals: As required by the ADA any animal individually trained to work or perform tasks for the <br /> benefit of an individual with disabilities, including but not limited to, guiding individuals with impaired <br /> vision or alerting individuals with impaired hearing, are accepted on County vehicles. <br /> Training in Securement, Sensitivity to Passengers: As required by the ADA, County transit operators are <br /> trained to proficiency in the use of mobility device equipment and in passenger sensitivity. This training <br /> is provided by a trained trainer within three months of employment to drive for the County. <br /> D. OCTS Services and Population Served <br /> 1. General Service Details: <br /> For demand-responsive specialized transportation services, under normal circumstances,customers ride <br /> no more than one hour to reach their desired destination, and customers are delivered to their <br /> destinations on time. All specialized demand-response services are provided within a one (1)-hour <br /> window to maximize the active fleet's available resources. Pick-up times are up to one (1) hour before <br /> the scheduled appointment with the actual pick-up times being anytime within that hour. Return trips <br /> home are provided within a one (1)-hour window. Currently there are no capacity constraints placed on <br /> ADA-eligible users of the system for either the specialized services of the fixed-route services. <br /> For fixed-route service, reservations are taken from up to 14 days in advance of the scheduled service <br /> date until the day preceding the day of service for any trip purpose and for service from any origin to <br /> destination during the same days and times of operation and within the respective%-mile buffer of each <br /> respective fixed-route. Reservation service is available during the normal business hours of OCTS <br /> administrative offices, as well as during the same time as OCTS normal administrative business hours on <br /> days when the offices are closed preceding a service day. <br /> Orange County Planning Department Page 5 <br />