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<br />• Conduct analysis of NCCARE360 referrals received by Housing Helpline staff, and <br />made by Housing Helpline staff and provide feedback to OCPEH Homeless Programs <br />Manager and OCPEH Homeless Programs Coordinator as needed <br />• Provide direct client support as needed, including: Provide information to clients and <br />assist them in housing, problem-solving, relevant program processes, and makes <br />referrals to human service resources via NCCARE360; <br /> Perform walk-in and telephone assessments, and provide trauma-informed care <br />to persons presenting for housing coordinated entry; <br /> Interview clients to gather information and lead structured conversations; <br /> Maintain client documentation and electronic records in accordance with program <br />requirements and NCCARE360 guidelines, policies and accepted professional <br />standards in order to provide accountability for the expenditure of local, state and <br />federal funds; <br /> Provide direct customer service to service providers, participants, and the general <br />public responding to inquiries, requests and follow up; <br /> Prepare and present information regarding NCCARE360 coordinated entry to <br />human service agencies, civic and community groups, and individual citizens as <br />requested; <br /> Contribute to the HOME Committee and Coordinated Entry Planning Group <br />and/or other assigned team(s) by actively participating in team meetings and <br />special projects, processing improvements, collaborating with and supporting all <br />team members, and following through on initiatives and assignments, as directed; <br /> Interact and communicate with various groups and individuals such as County <br />staff, clients, service providers, community audiences and the general public; <br /> Perform various administrative tasks including preparing reports and <br />correspondence, preparing meeting materials, and creating reports; <br /> Use computer applications or other automated systems such as NCCARE360, <br />spreadsheets, word processing, calendar, e-mail and database software in <br />performing work assignments; and <br /> Attend ongoing training from NCCARE360, HUD, and technical assistance <br />providers <br /> <br />.5 FTE Funding for Housing Locator (to be combined with ARPA funding approved in FY 2021- <br />22 to create 1.0 FTE) <br />This position provides housing search assistance to people exiting homelessness and people <br />at risk of homelessness. The staff member in this position will: <br />• Work with the Housing Access Coordinator to update and maintain the Orange County <br />Affordable Housing list <br />• Accept referrals via NCCARE360, and make referrals via NCCARE360 as needed <br />• Work with clients to identify and overcome barriers to housing entry <br />• Provide people in housing search with tailored lists of housing options <br />• Accompany people on housing searches, as needed <br />• Assist people with accessing funding for application fees, as needed <br />• Work with the Housing Access Coordinator to develop and maintain relationships with <br />landlords and property managers in Orange County <br /> <br />FINANCIAL IMPACT: There is no financial impact to the County with approving the contract <br />accepting these grant funds, but a future financial impact could occur should the County want <br />to continue these positions after the grant funding ends in May 2023. <br /> <br />2