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Orange County Transportation Services ADA Paratransit Plan <br /> <br />Orange County Planning Department <br /> <br /> <br />I. Introduction ............................................................................................................................... 1 <br />A. Orange County Transportation Services Background: .......................................................... 1 <br />B. Legal authority and requirements ................................................................................................ 1 <br />1. Transit Requirements of ADA ....................................................................................................... 1 <br />C. Meeting the Requirements of the ADA Regulations ............................................................... 3 <br />1. Reservations: ................................................................................................................................ 3 <br />2. Fares: ............................................................................................................................................ 4 <br />3. Service Days and Hours: ............................................................................................................... 4 <br />4. Trip Purpose: ................................................................................................................................ 4 <br />5. Capacity Constraints: .................................................................................................................... 4 <br />D. OCTS Services and Population Served ......................................................................................... 5 <br />1. General Service Details: ............................................................................................................... 5 <br />2. Paratransit Services Currently Provided in the Area .................................................................... 6 <br />3. Population Served ........................................................................................................................ 6 <br />4. Rules of riding ............................................................................................................................... 7 <br />E. Description of Current Fixed-Route System: ............................................................................ 7 <br />II. Public Process ............................................................................................................................ 8 <br />III. Complimentary Paratransit Service............................................................................................. 8 <br />A. Description of Current and Complementary Paratransit Services: .................................. 8 <br />1. Elderly and Disabled Transportation Assistance: ......................................................................... 9 <br />2. Medicaid Transportation: ............................................................................................................. 9 <br />3. Senior Center Transportation: ..................................................................................................... 9 <br />4. General Public Demand-Response Transportation: ................................................................... 10 <br />5. Fixed-Route Transportation: ...................................................................................................... 10 <br />6. Operating and Capital Budget for Proposed ADA Paratransit Service: ...................................... 11 <br />B. Eligibility and Appeal ..................................................................................................................... 11 <br />1. Requirements of Transit System: ............................................................................................... 12 <br />2. Determination of Eligibility: ....................................................................................................... 12 <br />3. Determination of Ineligibility and Appeals: ............................................................................... 13 <br />4. Appeal Process ........................................................................................................................... 13 <br />C. Policies ................................................................................................................................................ 14 <br />1. Rules of Conduct Policy .............................................................................................................. 14 <br />9