8.17.22 OUTBoard Packet - Laserfiche WebLink

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Orange County Transportation Services ADA Paratransit Plan Orange County Planning Department Page 14 An appeal must be submitted within 60 days of the denial or suspension to the Orange County Transit Operations Manager by telephone at (919) 245-2008, TDD/TTY at (919) 245-2008, thru relay service, by fax at (919) 732-2137; in writing, or in person at 600 Highway 86 N, Hillsborough, NC 27278. The appellant shall identify his/her name, address, telephone number and facts supporting the appeal, including any supporting documentation. The appellant shall clearly and concisely state the grounds of the appeal. Once an appeal has been submitted, the appeal are granted, or a hearing date shall be set to provide an opportunity for the appellant to be heard and to present information and arguments to support his or her qualifications for service. The appellant are notified in writing of the date and time of the hearing within fourteen (14) business days. The hearing are held as soon as administratively possible. If necessary, OCTS will arrange for transportation at no cost for the appellant to and from the appeal hearing within the Orange County Public Transit service area. The appellant may bring a representative, advocate, or witnesses to assist with the presentation of the appeal. However, OCTS will provide transportation for the representative, advocate, or witnesses at the regular fare rate. The appeal are heard in an orderly and professional manner by the Orange County Public Transit Appeals Committee. The Committee is not involved in the initial certification process, nor does it have prior knowledge of why the appellant would be denied or suspended from Orange County Public Transit paratransit service. At the hearing, the appellant will have the opportunity to submit additional information, and written evidence and/or arguments to support his/her qualifications for service. An individual may waive the in-person hearing and proceed on the basis of a written presentation. Appellant are notified of the Committee’s decision in writing within thirty (30) days of the hearing. The written determination shall state the reasons for confirming or overturning the denial. If no decision is made within thirty (30) days after completion of the appeals process, there are a presumption of eligibility or termination of suspension unless and until a contrary decision is made. The appeal files are forwarded to the Transit Manager for safekeeping and storage. The Transit Appeals Committee decision is final. C. Policies 1. Rules of Conduct Policy It is the mission of OCTS to provide safe, reliable, convenient and efficient public transportation to the residents and visitors of Orange County, its member jurisdictions and surrounding areas. OCTS has established this Conduct Policy to promote the safety and comfort of its riders, protect its employees, facilitate the proper use of transit facilities and services, protect transit facilities and protect its vehicles and occupants. I. Purpose OCTS has established the Rules of Conduct and Exclusion Policy to outline conduct deemed inappropriate inside and outside areas of OCTS property, bus shelters, bus stops, transfer points and on buses. This policy also details the procedures for passenger exclusions and appeals. 24