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Orange County Transportation Services ADA Paratransit Plan <br /> <br />Orange County Planning Department Page 5 <br /> <br /> <br />Accessible Vehicle Availability: As required by the ADA, OCTS maintains a 100 percent accessible transit <br />fleet to ensure that persons needing a mobility device have equivalent to our transportation services as <br />ambulatory persons. <br /> <br />Maintenance of Accessible Features on Vehicles: As required by the ADA, the accessible features on <br />County vehicles are maintained to a high level, so that persons needing these features receive equivalent <br />service to persons not needing those features. <br /> <br />Adequate Time for Vehicle Boarding and Disembarking: As required by the Americans with Disabilities <br />Act (ADA), OCTS provides adequate time for boarding and disembarking vehicles for persons with <br />disabilities. <br /> <br />Use of Portable Oxygen/Respirator Equipment: As required by the ADA, persons using the transportation <br />service may bring a respirator, portable oxygen, and/or other life support equipment on board vehicles, <br />as long as they do not violate the law or rules relating to the transportation of hazardous materials. All <br />equipment must be small enough to fit into vehicles safely and without obstructing the aisle and/or block <br />emergency exits. <br /> <br />Service Animals: As required by the ADA any animal individually trained to work or perform tasks for the <br />benefit of an individual with disabilities, including but not limited to, guiding individuals with impaired <br />vision or alerting individuals with impaired hearing, are accepted on County vehicles. <br /> <br />Training in Securement, Sensitivity to Passengers: As required by the ADA, County transit operators are <br />trained to proficiency in the use of mobility device equipment and in passenger sensitivity. This training <br />is provided by a trained trainer within three months of employment to drive for the County. <br />D. OCTS Services and Population Served <br />1. General Service Details: <br />For demand-responsive specialized transportation services, under normal circumstances, customers ride <br />no more than one hour to reach their desired destination, and customers are delivered to their <br />destinations on time. All specialized demand-response services are provided within a one (1)-hour <br />window to maximize the active fleet’s available resources. Pick-up times are up to one (1) hour before <br />the scheduled appointment with the actual pick-up times being anytime within that hour. Return trips <br />home are provided within a one (1)-hour window. Currently there are no capacity constraints placed on <br />ADA-eligible users of the system for either the specialized services of the fixed-route services. <br /> <br />For fixed-route service, reservations are taken from up to 14 days in advance of the scheduled service <br />date until the day preceding the day of service for any trip purpose and for service from any origin to <br />destination during the same days and times of operation and within the respective ¾-mile buffer of each <br />respective fixed-route. Reservation service is available during the normal business hours of OCTS <br />administrative offices, as well as during the same time as OCTS normal administrative business hours on <br />days when the offices are closed preceding a service day. <br />15