8.17.22 OUTBoard Packet - Laserfiche WebLink

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Orange County Transportation Services ADA Paratransit Plan Orange County Planning Department Page 3 Public agencies that provide fixed-route public transportation service also must offer similar complementary paratransit services to individuals with disabilities who are unable to use the fixed-route system. All government owned facilities must be accessible by public transportation. This ensures people with disabilities have equal access to government programs, services, activities and all that is possible to engage in civic life. Alterations to facilities must include features to make them accessible. The regulations define minimum service characteristics that must be met for this service to be considered equivalent to the fixed route service it is intended to complement. ADA complementary paratransit standards are provided for in 49 CFR §37.123 of the Code of Federal Regulations. The Orange County public transportation program complies with all requirements of the Americans with Disabilities Act. C. Meeting the Requirements of the ADA Regulations Under Orange County Public Transit’s Complementary Paratransit Service Plan, the level of service provided to persons determined to be ADA eligible is similar to the Orange County Public Transit fixed- route bus service. Six service criteria are included in the regulations. The following is a description of how the County’s complementary paratransit service meets or exceeds the six service criteria and eligibility standards: 1. Service Area Orange County Public Transit service must be provided to all origins and destinations within a corridor ¾ mile on each side of the fixed route. Service beyond this area may be provided at the County’s discretion. OCTS coordinates all service areas overlap or are contiguous. Orange County Public Transit service exceeds this requirement. The transportation service area map is included below (Appendix A). ADA Paratransit service is provided to origins and destinations within the ¾ mile corridor of the fixed routes. OCTS Demand Response service provides curb to curb service in a limited scope to riders who are under served or unserved within the rural Orange County area and connects them to the fixed route service and to major destinations for goods and services. This service operates 5 days a week from 8:00am to 5:00pm along with service to and within Orange County limits. Orange County Public Transit coordinates paratransit service for persons within the Chapel Hill Transit overlap area. 2. Reservations: Next-day service must be provided for requests made the preceding day. Requests for service must be taken when administrative offices are open and during comparable normal business hours on days when administrative offices are closed if service is provided on the following day. Reservations may be made up to 30 days in advance. Next-day service is provided on Orange County Public Transit for requests made the preceding day during regular business hours Monday through Friday from 8am to 5pm. Reservations are taken seven days a 13