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MINUTES - Draft ORANGE COUNTY BOARD OF HEALTH October 28, 2020 S:\Managers Working Files\BOH\Agenda & Abstracts\2020 Agenda & Abstracts/ October Page 2 presentation on NCCARE360, its network status update and how to get involved. Below are some highlights. • NCCARE360, which was rolled out in 2019, is the first statewide electronic referral network that unites healthcare and human services organizations and enables a coordinated, community-oriented, person-centered approach for delivering case management in NC. Any organization that is providing services that impact health or the social determinants of health can onboard to the platform to better streamline their referral process. Partners include the NC DHHS (the brainchild behind NCCARE360), the Foundation for Health Leadership and Innovation (provided the funding), Unite Us (developed the network platform), NC 211 and the United Way. • The main goal of the network is to make sure that North Carolinians are getting connected to the agencies that can help them and are ultimately getting the help that best fits their needs. • There are over 200 service types in the platform. • NCCARE360’s referral process is different from the traditional referral process in that: o Information is stored and transferred on United Us’ HIPPA, FERPA, FIPS, VAWA and 42 CFR Part 2-compliant platform. All data is encrypted, secure and compliant with security and data storage standards and breach and enforcement rules. o Informed consent is requested by the system once before the first referral is made which gives their consent to have their information shared in order to receive services from network partners. o Clients are matched with the provider(s) they qualify for. o Providers have insight into the entire client journey. o Longitudinal data is tracked to allow for informed decision-making by community care teams. Reports can be pulled to understand information about the clients you serve, services you provide and the referrals you send and receive. o If the client wants to be notified of their referral(s) status, once they give permission, they can be enrolled to receive notifications whether via phone or email. o Clients also have the option of looking for resources themselves. They’re able to do so and the referral request is sent to NC 211. • There are entities that are required to use NCCARE360 for their referrals including Healthy Opportunities Pilot grantees, PHPs for Medicaid Transformation and community health workers. • Network status update: o NCCARE360 is live in all 100 counties in NC. o There are over 1,700 organizations onboarded, over 4,134 users and over 5,600 referrals have been sent. • To become a partner: o You’ll need to submit a partner registration form. o Determine how you want your organization to be set up in the network. o There are webinars every Tuesday at 2pm, self-guided and in-person trainings available. B. 1ST Quarter Financial Reports & Billing Dashboards Rebecca Crawford, Financial & Administrative Services Director, gave a report on the 1st quarter revenue and billing accuracy in FY 20-21. Her report is as follows: • Total Health Department Budget vs. Actuals: