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VI. SUPPORT : <br /> HLP agrees to provide the following support services: <br />* TECHNICAL SUPPORT LINE: This shall entitle the Purchaser faster access to a technical support <br />person for questions of high priority. Calls are answered during business days and hours and referred to <br />the appropriate staff person. Requests may be faxed or left on the message service when lines are busy <br />or after hours. Evenings, weekends, and holidays are available by pre -arrangement. <br />* SYSTEM to SYSTEM: When requested, HLP can provide the Purchaser direct support via modem and <br />communication software in real time. <br />* SYSTEM ON-LINE HELP: CMS contains comprehensive, context-sensitive, and hyper-texted HELP <br />files that are installed with the software and upgraded as needed. <br />* INTERNET WEB SITE: An internet site is available 24 hours and 7 days to registered Users . <br />Questions, suggestions, and comments may be posted to other Users or the HLP staff. Data can be <br />uploaded and down loaded, all through a local access call. <br />* PERSONNEL ON-SITE: If, for any reason, HLP cannot resolve the Purchaser's request by the means <br />of support listed above, and HLP deems the request critical, then HLP staff may visit the Purchaser's site <br />to resolve the problem. <br /> <br />VII. SOURCE CODE ESCROW: <br />* This License does not include or cover access in any way to the CMS Source Code. <br />* HLP has placed in escrow all current Source Code for CMS with an authorized escrow Agent. <br />* The Purchaser shall be entitled to claim a copy of the CMS Source Code under the terms and <br />conditions set forth in the Chameleon/CMS Source Code Escrow Agreement. <br /> <br />VIII. LIMITED WARRANTY: <br />* HLP is the owner of CMS and has the right to grant the Purchaser this license to use the same without <br />violating any rights of any third party, and there is currently no actual or threatened suit by any such third <br />party based on the alleged violation of such right by HLP. <br />* HLP warrants that CMS will perform substantially in accordance with it's intended use. <br />* If CMS does not perform as represented and can not be remedied within a reasonable time, HLP will <br />refund the initial cost of this License only. <br />* HLP does not warrant performance of CMS if it is modified by persons other than the staff of HLP. <br />* HLP does not warrant that the execution of CMS will be uninterrupted or error free. <br />* HLP does not warrant that other software programs or computer hardware will not interfere with it’s <br />execution. <br />* HLP disclaims all other warranties, either expressed or implied. <br /> <br />IX. TERMINATION: <br />HLP may terminate any License granted if Purchaser fails to observe this agreement, and such condition <br />is not remedied within thirty days after written notice has been given Purchaser. Purchaser will then <br />destroy all copies and adaptations of all versions of CMS and certify in writing that such has been done. <br /> <br /> <br />DocuSign Envelope ID: A59A19C4-4B7A-4DDF-840D-41EE2ED61D89