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Quote #: 00039773 <br /> <br />1.800.838.7927 | dc-group.com Page 6 of 9 DCG-QPM-FRM0004 11/04/2020 <br />IN THE EVENT OF AN EMERGENCY DURING YOUR PM ONLY CONTRACT: <br /> <br />T&M charges to Customer, including portal to portal travel time and on-site labor hours, will be invoiced as follows: <br /> <br />$ 150.00 per hour 8:00 AM – 5:00 PM Monday – Friday <br />$ 225.00 per hour 5:01 PM – 7:59 AM Monday – Friday, All day Saturday <br />$ 300.00 per hour All Day Sundays and Holidays <br />Mileage: $0.65 per mile <br />All Materials and Shipping <br /> <br /> <br />Emergency Escalation Procedure: <br />1. Call DC Group Emergency Hotline 1-800-838-7927 <br />2. A DC Group Account Manager will return your call within 15 minutes. <br />3. After email approval of T&M rates, a Field Service Engineer will be dispatched to the site. <br />4. After troubleshooting and repairing the equipment as possible, Field Service Engineer will leave site. <br />5. DC Group Account Manager will provide a quote for replacement parts needed for additional repairs. <br />6. Customer will be invoiced for parts, labor, and shipping for all visits, subject to Net 30 payment terms, <br />unless otherwise agreed upon in writing. <br /> <br /> Any deviations from these steps or additional requirements must be communicated in writing at the start of <br />the contract. Please list deviations below. <br /> <br />• _____________________________________________________________________________ <br />• _____________________________________________________________________________ <br />• _____________________________________________________________________________ <br /> <br /> <br /> <br /> <br />DocuSign Envelope ID: 90A4748C-1125-4A3F-8439-DE8F1CA99985