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PRONET SYSTEMS INC. <br /> <br />Conditions of Service Agreement <br />For Electronic Equipment <br /> <br /> <br /> <br />ProNet Systems Inc. agrees to maintain all equipment at __Orange County_________________ <br />(hereafter know as “customer”) in proper working order, as listed by manufacturer and location <br />in attached Appendix “A”, and for the paid fees of $ 38,969.95 for the period to 7/1/2022 to <br />6/30/2023 excluding tax, subject to the following: <br /> <br />1. The equipment will be cleaned, lubricated, and adjusted as needed to assure maximum up <br /> time. <br /> <br />1.1 Annual <br />a. camera focus and field of view evaluated and adjusted as required. <br />b. time/date checked and adjusted if applicable. <br />c. all operational DVR set-ups checked as per manufacturer’s instructions. <br /> e. Test all doors and access control functions. <br /> <br />2. General <br /> <br /> 2.1 Respond on site within eight business hours of request. Respond within four hours for <br /> system outages and critical issues as defined by a System Administrator. <br /> <br /> 2.2 Substitute comparable equipment until repaired or replaced equipment is in <br /> service. DVR servers will be repaired in the most expedient manner, this may require <br /> shipment out of state. The fail Over Directory will be saved off site for possible <br /> disaster recovery. <br /> <br /> 2.3 Check, and if necessary, adjust time and date displays within 48 hours of each <br /> Spring and Fall time change. <br /> <br /> 2.5 Carry out operator training and administrator training as required. <br /> <br /> 2.6 Software Support for Lenel OnGuard is provided at no additional cost for the duration <br /> of the Maintenance Contract. <br /> <br />3. All electronic equipment must be connected to a ProNet Systems Inc. approved voltage surge <br />suppressor. A dedicated line with a true earth ground run in its own metal conduit or ProNet <br />Systems Inc. approved line power voltage regulator is necessary for proper product performance. <br />Voltage can range between 108-125 volts A/C, if noise free and constant. <br />Potential between ground and neutral cannot exceed .5 volts A/C. No other equipment can be <br />plugged into the same outlet as ProNet Systems Inc. electronic equipment. The above <br />conditions must be met to validate this Service Agreement. <br /> <br />4. Data lines specifications must meet ProNet Systems Inc. data line requirements for each <br />device included in this Service Agreement. <br />DocuSign Envelope ID: B2244446-0FBF-499A-8C69-01975E9937D8