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Outside Agencies/Human Services <br /> <br />Program information Page 15 of 25 <br />Program Goal # 2 <br />Equitable access to Meals on Wheels service <br />across Orange County to reduce social <br />isolation/loneliness amongst older adults. <br /> <br />Performance Measure <br />(How will you accomplish your goal?) <br />Increase delivery days in northern Orange County <br />and/or expand volunteer phone brigade to more <br />recipients. <br />Actual Results <br />(Outcome) <br />Ending FY2021 <br />With once per week in-person check-ins and about <br />20% of northern recipients receiving phone calls, <br />overall, 96% (81) of MOW recipients report establishing <br />a connection with the MOWOCNC volunteer. <br />Projected Results <br />(Outcome) <br />Ending FY2022 <br />Add additional delivery day to increase in-person <br />check-ins to at least two days per week. 100% of <br />northern Orange recipients (90) <br />Projected Results <br />(Outcome) <br />Ending FY2023 <br />Add additional delivery day to increase in-person <br />check-ins to at least three days per week. 100% of <br />northern Orange recipients (93) <br /> <br />Program Goal # 3 <br />Increase # of volunteers in northern Orange County <br />to increase hot meal delivery service and in-person <br />check-ins to multiple days. <br />Performance Measure <br />(How will you accomplish your goal?) <br />Expand community outreach activities and # of <br />volunteers recruited, trained and retained. <br />Actual Results <br />(Outcome) <br />Ending FY2021 <br />Limited volunteer outreach due to COVID. Have re- <br />filled most volunteer slots in southern Orange County <br />from approximately 50+ during COVID to <br />approximately 200 with return to daily weekday hot <br />meal delivery. To date we have expanded our sub- <br />driver list in northern Orange County by at least 5 <br />regular volunteers and are currently training an <br />additional 5. <br />Projected Results <br />(Outcome) <br />Ending FY2022 <br />Full volunteer capacity with 300 volunteers (drivers, <br />set-up, bakers, food sorters, etc) with 5 day per week <br />delivery in southern Orange County and at least 2 day <br />per week delivery of hot meals (+ frozen meals) in <br />northern Orange County. <br />Projected Results <br />(Outcome) <br />Ending FY2023 <br />400+ volunteers with 5 day per week delivery in <br />southern Orange County and at least 3 day per week <br />delivery of hot meals (+ frozen meals) in northern <br />Orange County. <br /> <br />DocuSign Envelope ID: 3E214CCE-9F32-46C0-9591-DFA25EDE6B6C