7.20.22 OUTBoard Agenda Packet - Laserfiche WebLink

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11 pick-up location. There may be times when traffic, road conditions and/or weather conditions may delay arrival. Return Trips After Appointment When arranging for transportation, passengers will be asked to schedule a return time, if necessary, at a pre-arranged location, or contact the Dispatch center for his/her return at the completion of an appointment. Lift and Securement Use Policy In accordance with ADA regulations, the County will provide service to all individuals using mobility devices. Mobility devices that exceed ADA defined devices or County of securement areas may be transported at the driver’s discretion. Service will be declined if safety or vehicle integrity could be compromised. Passengers are advised that drivers are not permitted to operate a mobility device onto the lift or ramp of the vehicle. The passenger is responsible for getting onto the vehicle with minimal driver assistance. Use of the securement system on the County’s vehicles will be a required condition of service. All wheelchairs and mobility devices must be secured to the passenger’s satisfaction before transport. When transporting passengers using mobility devices, the County can suggest that passengers transfer into a van/bus seat. The passenger, in this case, has the final decision as to whether a transfer is appropriate, given the passenger’s particular ability. As the regulations require, a passenger who cannot enter the vehicle using the stairs or ramp, but who does not use a wheelchair, will be allowed to enter the vehicle using the lift. The County does not provide wheelchairs or other mobility devices. Accommodating Other Mobility Devices, Life Support Equipment or Service Animals The County will permit the use of a lift or ramp for Segway or other personal transportation devices when used as a mobility device by eligible customers as long as safety or vehicle integrity is not compromised. Securement provisions do not apply. The Americans with Disabilities Act (ADA) allows paratransit passengers to travel with service animals trained to assist them. The ADA (49 CFR §37.3) defines a service animal as one that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The work or tasks performed by a service animal must be directly related to the handler's disability. Examples of work or tasks include, but are not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. The crime deterrent effects of an animal's presence and the provision of emotional support, well-being, comfort, or companionship do not constitute work or tasks for the purposes of this definition. People with disabilities who use service animals will not be charged extra fees, isolated from other patrons, or treated less favorably than other patrons. 53