7.20.22 OUTBoard Agenda Packet - Laserfiche WebLink

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9 individual who engages in violent, seriously disruptive, or illegal conduct on a paratransit vehicle or toward a paratransit driver. Before suspending service, the County will take the following steps: 1. The County will monitor the ridership percentage of every paratransit patron monthly. A notice of warning will be mailed to patrons when they had three or more No Shows and whose ridership percentage has fallen below 90 percent for reasons within the individual’s control. The notice will: (a) advise patrons that ridership needs to improve to at least 90 percent during the next evaluation period; (b) invite patrons to adjust their schedule if needed; and (c) notify patrons that service may be suspended at a future date if the ridership percentage continues to fall below the acceptable threshold. 2. If ridership remains below the 90 percent threshold for a second consecutive month or if a notice of warning is issued three or more times in the 12-month period following the initial letter of warning, and the reasons for missed trips are within the patron’s control, the County will issue a written notice of suspension of service. 3. The first suspension of service will be for a period of 14 calendar days. The second suspension of service will be for a period of 30 calendar days. Each subsequent suspension will add 30 calendar days to the previously issued suspension. 4. In the notice of suspension, the County describes an appeal process, which gives the individual the opportunity to be heard and to present information and arguments to an individual that was not involved with the initial decision to suspend service to the individual. The appeal process is described below. Appeal Process An appeal process is established to provide an objective and unbiased process through which individuals who are denied eligibility or service can obtain a review of the denial. An individual may appeal the County’s decision to: a) deny paratransit service eligibility. b) grant conditional or temporary paratransit service eligibility. c) suspend or deny service due to a continuous pattern or practice of no shows or late cancels. d) suspend or deny service due to willful refusal to pay the fare. e) suspend or deny service because an individual engages in violent, seriously disruptive, or illegal conduct on a paratransit vehicle or toward a paratransit driver. An appeal must be submitted within 60 days of the denial or suspension to the Orange County Transit Operations Manager by telephone at (919) 245-2008, TDD/TTY at (919) 245-2008, thru relay service, by fax at (919) 732-2137; in writing, or in person at 600 Highway 86 N, Hillsborough, NC 27278. The appellant shall identify his/her name, address, telephone number and facts supporting the appeal, including any supporting documentation. The appellant shall clearly and concisely state the grounds of the appeal. Once an appeal has been submitted, the appeal will be granted, or a hearing date shall be set to provide an opportunity for the appellant to be heard and to present information and arguments to support his or her qualifications for service. The appellant will be notified in writing of the date and time of the hearing within fourteen (14) business days. The hearing will be held as soon as administratively possible. If necessary, the County will arrange for transportation at no cost for the appellant to and from the appeal hearing within the Orange County Public Transit service area. The 51