Orange County NC Website
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i <br />Table of Contents <br />Contact Information ................................................................................................................................... 1 <br />Public Participation Process ........................................................................................................................ 1 <br />Population Served ........................................................................................................................................ 1 <br />Description of Fixed Route System ........................................................................................................... 2 <br />Definition of Complementary Paratransit Service .................................................................................. 2 <br />ADA of 1990 and ADA Amendments of 2008 ........................................................................................... 2 <br />ADA Effect on Transportation Services Provided by the Orange County ............................................. 3 <br />Meeting the Requirements of the ADA Regulations ................................................................................ 3 <br />Paratransit Services Currently Provided in the Area .............................................................................. 6 <br />Personal Care Attendant/Caregiver Policy ............................................................................................... 6 <br />Companion Policy ....................................................................................................................................... 6 <br />Door to Door Assistance Policy .................................................................................................................. 7 <br />Shopping Trips ............................................................................................................................................ 7 <br />Trip Cancellation Policy for a Scheduled Trip .......................................................................................... 7 <br />No Show Definition ..................................................................................................................................... 8 <br />No Show Policy/Procedure......................................................................................................................... 8 <br />Policy Relating to Suspension of Riding Privileges .................................................................................. 8 <br />Appeal Process ............................................................................................................................................. 9 <br />Types of Paratransit Service that Orange County Offers ...................................................................... 10 <br />Types of Vehicles Used For Transportation ........................................................................................... 10 <br />Pick Up Times ............................................................................................................................................. 11 <br />Return Trips after Appointment ............................................................................................................... 11 <br />Lift and Securement Use Policy ................................................................................................................ 11 <br />Accommodating Mobility Devices, Life Support Equipment or Service Animals ................................ 11 <br />Other Assistance ........................................................................................................................................ 12 <br />Subscription Service Policy ...................................................................................................................... 13 <br />Visitor Policy .............................................................................................................................................. 13 <br />43