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“No-Shows” are not excused when the trip is not canceled at least one (1) hour prior to the <br />scheduled pick-up time and is missed for one of the following reasons: <br />Passenger did not want to travel today <br />Passenger received another ride <br />Passenger did not contact the OPT administrative offices to convey that they were <br />not planning to travel. <br />Should you encounter an emergency situation, please contact Orange Public Transportation <br />as soon as possible to alert transit staff of your circumstances. Taking these proper steps <br />may prevent your trip from being recorded as a “No-Show” and deter from any possible <br />service suspensions. <br />No Show Policy: <br />Three (3) “No-Shows” within a 90-day period will result in suspension from the service for up to <br />a period of one (1) month. <br />Appeal Process: <br />If you have been suspended from service and you feel information regarding your “No- <br />Show” is incorrect, you have the ability to submit an appeal. You can appeal in writing to <br />Orange Public Transportation, and a representative will contact the passenger within five (5) <br />working days of receiving the notification to schedule a time to visit regarding the appeal. <br />Appeals are granted at the discretion of the Transportation Administrator. <br />All appeals must be submitted in writing within 30 days. Please include the time, date and <br />pickup address of the “No-Show” ride you are appealing. <br />Orange Public Transportation <br />PO BOX 8181 <br />Hillsborough, NC 27278 <br />Or email at pmurphy@orangecountync.gov <br />34