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Orange Public Transportation ADA Paratransit No-Show Policy <br />The mission of Orange Public Transportation (OPT) is to provide quality and efficient ADA <br />paratransit service to passengers while complying with the Americans Disabilities Act <br />(ADA). No Shows, as well as late cancellations, result in wasted trips that could have been <br />used by other passengers. It is the policy of Orange Public Transportation to record each <br />customer’s no-shows and apply appropriate sanctions when customers establish a pattern <br />of excessive No-Shows. The policy is necessary in order to recognize the negative impact <br />No-Shows have on the services provided to other passengers. <br />Procedures <br />Orange Public Transportation schedules pick-up and return trips separately. We will <br />assume all scheduled return trips are needed unless notice is given by the passenger. If a <br />passenger is a No-Show for the first trip of the day, Orange Public Transportation will <br />automatically cancel subsequent trips for the day. If, however, the passenger does not need <br />the return or other subsequent trip(s), they will need to cancel them as soon as possible out <br />of courtesy for other riders. <br />If a passenger has been transported to his/her destination but is a “no-show” when the bus <br />returns, the passenger will not be stranded; however, no pick-up window will be guaranteed. <br />Return trips that are not canceled will be counted as a No-Show.   <br />Definitions <br />The Orange Public Transportation definition of a “No-Show” is any time a driver goes to pick <br />up a customer and he or she decides not to use the service or is not at the pick-up site and <br />has not called to cancel his/her trip at least one (1) hour before the scheduled pick-up time. <br />Customers who call at least one (1) hour before their scheduled pick-up will not be charged <br />with a “No-Show.” <br />If a vehicle arrives at the scheduled location within the scheduled pick-up time window and <br />the bus operator cannot reasonably see the customer approaching the vehicle after waiting <br />three (3) minutes, passengers will be charged with a “No-Show.” <br />We understand emergencies do occur, and “No-Shows” for reasons that are beyond the <br />passenger’s control will not be counted. Examples of excused “No-Shows” include but are <br />not limited to: <br />Accidents <br />Family emergency <br />Personal Care Attendant who did not arrive on time to assist the rider <br />External acts beyond the control of humans (flood, earthquake, etc.) <br />33