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33 <br /> Slide #8 <br /> Service and Connection Costs <br /> • 200 megabit per second service for no more than W per month <br /> — Two yearn from completion of construclion-2028 <br /> Participation in federal Affordable Connectivity Program that <br /> subsides subscription costs <br /> • Standard rates will not increase by more than 10%until 2026 <br /> • Service connections <br /> FTTP connteflm up to 1,000 reel at no cost to the customer <br /> — Network design ao that 85%of locations are<1,OW feet <br /> • Public service fac i I ity connections <br /> — 94 County fac llltle9.EMS 9ubmali4ns,volunteer fire walion3 <br /> — No charge until June 30,2028 <br /> �w <br /> ORANGE COUNTY <br /> 140R73 1 CARDLIN:z <br /> Travis Myren said that North State will participate in the Affordable Connectivity Program <br /> with a $30 a month subsidy for internet subscriptions for families below 200% of the federal <br /> poverty threshold, which is $55,000 for a family of four. <br /> Slide #9 <br /> Customer Service and Network <br /> Performance <br /> Customer$ervice <br /> Call Center—24X7 <br /> Appoinune nts—specHlc Illns or 4 hour window <br /> Activatlon—within 10 days <br /> — Customer Complaint Report—number and dexription with resolution <br /> • Network Performance <br /> — Network lautage—begin work in under 24 hours <br /> — Service Interruption—80%resolved in 5 days or tess <br /> Speed—60%of adveNsed speed <br /> Packet Lass-a1%(Microsoft recoumnendation for busi ness class video <br /> conferencing) <br /> — Latency-<AO milliseconds (Microsoft reconu ends <50ms for video <br /> conferenclilg) <br /> ORANGE COUNTY <br />