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29 <br /> 5. Connections to the Network <br /> North State will install services to any residence passed by the network. Connections of up <br /> to 1000 feet in length will be installed at no additional cost to the customer. <br /> 6. Network Quality and Reliability <br /> North State has agreed to maintain a reliable, high-quality network as detailed in <br /> Attachment E. The network will meet or exceed the performance standards detailed in the <br /> attachment for service speed, packet loss, and latency to guarantee a high performing <br /> network. <br /> 7. Customer Service <br /> North State has also agreed to response time and customer service standards as detailed <br /> in Attachment E. These standards include a 24 hour a day, seven day a week call center <br /> with performance metrics for answer times as well as performance standards for customer <br /> appointments, customer activations, service restorations in the event of an outage, and the <br /> ability for the County to access customer complaint reports and monitor complaint <br /> disposition. <br /> 8. Broadband Service to County Facilities <br /> The County has identified 34 County owned or leased public facilities, including volunteer <br /> fire stations that will be passed by the network. North State has agreed to provide free <br /> services to those facilities at no charge until June 30, 2028. A list of those facilities is <br /> contained in Attachment F. <br /> Communications Plan <br /> If the Board approves the agreement, the County's Community Relations Department, in <br /> cooperation with North State, has prepared press, social media, and marketing materials to <br /> communicate the program to the public. In addition, the Broadband Task Force will hold a <br /> series of Town Hall meetings to inform the public of the program and allow North State <br /> representatives to address questions or concerns. <br /> Travis Myren, Deputy County Manager, introduced the item. <br /> Slide #1 <br /> ORANGE COUNTY <br /> NORTH CAROLINA <br /> Agreementwith North State Communications <br /> for Broadband Deployment <br /> board of Orange County Cornmissi4nBf9 <br /> April 26,2022 <br />