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33 <br /> 1 Slide #8 <br /> Service and Connection Casts <br /> • 200 megabit Per second service for no more than$40 per month <br /> - Two years from completion of construction-2025 <br /> • Participation in federal Affordable Connectivity Program that <br /> subsidizes subscription costs <br /> • Standard rates will not increase by more than 10%until 2026 <br /> • Service connections <br /> FTTP conduction up to 1.000 feet at no cost to the customer <br /> Network design so that 95%of locations are<1,OOU feet <br /> • Public service facility connections <br /> - 34 County facilities,EMS substations,volunteer fire stations <br /> - No cfiarge until June 30,2025 <br /> ORANGE COUNTY <br /> NIOWnEFARJD G1%k <br /> 2 <br /> 3 Travis Myren said that North State will participate in the Affordable Connectivity Program <br /> 4 with a $30 a month subsidy for internet subscriptions for families below 200% of the federal <br /> 5 poverty threshold, which is $55,000 for a family of four. <br /> 6 <br /> 7 Slide #9 <br /> Customer Service and Network <br /> Performance <br /> • Custorrlerervice <br /> Call Center-207 <br /> AMeimmenls-spuciflc Lime or 4 flour wlndow <br /> Activation-within 10 days <br /> - Customer Complaint Report-number and description with resolution <br /> • Network Performance <br /> - Network Outage-begin work in under 24 flours <br /> - Service Interruption-90%resolved in 5 days or less <br /> speed-60%of advurllsed spend <br /> Packet Loss-<1%{Microsoft reconwwndation for business class video <br /> conferencing) <br /> - Latency-<40 milliseconds (Microsoft recomn ds <50ms for video <br /> conferencing) <br /> ORANGE COUNTY <br /> NtA r-1l t.ARS 1A'NA <br /> 8 <br /> 9 <br /> 10 <br />