2022-185-E-IT Dept-Meridian IT-POB-Dentention gateway and configuration

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CLIENT RESPONSIBILITIES The success of this solution is dependent upon a partnership with Client. Failure to fulfill the responsibilities detailed below may impact Meridian’s ability to successfully deliver the solution. The following activities are the responsibility of Client: The proper performance and configuration of all existing Client and 3rd party equipment, software and circuits not explicitly included as part of these services. Designating a primary technical contact for all project related communications, preparations and internal coordination activities. The activities may include: o Providing a purchase order and/or any special invoicing instructions needed to process invoices associated with these services. o Ensuring that all pre-installation worksheets, if applicable, are completed and returned by the agreed upon date during pre-kickoff communications. o Meeting requirements as detailed in the Exhibits associated with this agreement. o Participating in the project kick-off call and any subsequent project meetings. o Identifying and coordinating additional Client resources required during the execution of these services. o Confirming that all environmental and physical considerations have been addressed (rack space, HVAC, access, cables, connectivity, etc.). Providing access required to successfully complete these services. Access may include: o Providing access to or escort (if needed) through facilities, including building and elevator access, at no additional cost to Meridian. o Providing appropriate credentials for access to all required equipment; or providing a project contact who will be available at all scheduled times to facilitate equipment access. Providing a detailed list of all security clearance and employee testing requirements needed prior to scheduling resources to perform these services. Fees associated with any such requirements and not specifically identified in this agreement will be the responsibility of Client. ASSUMPTIONS AND REQUIREMENTS Meridian makes certain assumptions regarding environments, facilities and responsibilities when scoping services to be provided. Please carefully review the following list of assumptions and limitations that apply to the Service being provided. Failure to satisfy any assumption may negatively impact the proposed Service and result in increased costs: Meridian’s professional services are limited in scope to those detailed in this exhibit and are applicable only to the equipment detailed within this document, and the project’s Bill of Materials (if applicable). Pre-existing issues with Client’s IT hardware, software or facilities that may prevent the successful completion of the project or contribute to production impacting service outages (that are not specifically identified as being remediated by the services provided in this project) must be addressed prior to the commencement of project services. The costs detailed in this exhibit are, in part, based upon: o Number of maintenance windows explicitly documented in the exhibit. An increase in the number of “visits” or maintenance windows may negatively impact the proposed project schedule and result in increased costs. o Additional costs will result if the project extends beyond the estimated duration and will be documented in a Change Order. For Time and Materials engagements, the estimate is accurate within +/- 20% based on initial information gathering. The design sessions may impact the overall scope and increase the estimate. If the expected schedule slips, or additional hours are needed due to unforeseen issues, the impact will be brought to the immediate attention of all involved parties. Prices quoted are exclusive of taxes. Prices quoted are protected for 30 days from the proposal date. Prices quoted are inclusive of travel expenses. All travel expenses will be approved by Client in writing prior to booking and will be invoiced at actual cost. Meridian reserves the right to engage a trusted Business Partner to assist with service requests and shall remain responsible for all services provided to Client under this agreement. Meridian may require prepayment for services if credit is unsatisfactory upon Client signature. LIMITATIONS, CHANGES AND EXCLUSIONS Any changes to the project which require additions, omissions, or modifications to the original Scope of Services will be documented in a change order and will need the review and written approval of both Meridian and Client. Approved changes could result in additional or reduced overall costs. Meridian IT Inc. - CONFIDENTIAL Proposal #: 011839 v3 OppQ #: 149741 5/6 1110 W. Butler Rd. Suite E Greenville, SC 29607 www.meridianitinc.com DocuSign Envelope ID: FF920F74-0C8F-4922-A52E-8DEFEAD5A903