Orange County NC Website
Browse       Search
Revised 06/21 <br />NORTH CAROLINA <br />CONTRACT AMENDMENT <br />ORANGE COUNTY <br /> <br /> <br />THIS CONTRACT AMENDMENT (“Amendment”) is made and entered into this 12th day of May, 2022 by and <br />between ORANGE COUNTY (hereinafter referred to as “County”) and Dynamic Quest Inc. (hereinafter referred to as <br />“Provider”). <br /> <br /> <br />WITNESSETH: <br /> <br />THAT WHEREAS, the County and Provider entered into a contract dated 20 April 2021, (hereinafter the “Original <br />Agreement”), for the provision of services for Service Desk support services with 24x7 coverage and ticket routing <br />capabilities for all emailed tickets ; and <br /> <br />WHEREAS, the County and Provider desire to amend the Original Agreement while keeping in effect all terms and <br />conditions of the Original Agreement not inconsistent with the terms and conditions set forth below. <br /> <br />NOW THEREFORE, for and in consideration of the mutual covenants and agreements made herein, the parties agree to <br />amend the Original Agreement as follows: <br /> <br />1. In order to ensure the completion of the Services identified in the term of the Original Agreement is amended <br />to reflect an end date by which all Services shall be completed of 31 July 2022. <br /> <br />2. Attachment A to the Original Agreement is amended by adding the following tasks and services to the <br />Services to be provided by the Consultant: 4 additional months of the following (per Exhibit A - attached): <br /> <br /> Service Desk: Client Access to Dynamic Quest Tools 2 access @ $45.00 = $90.00 <br /> Service Desk: Hourly Rate – Tier 1 Service Desk-Per Ticket 32 hours @ $85.00 = $2,720.00 <br /> Service Desk: Per ticket routing Service Desk-Per Ticket 375 hours @ $8.00 = $3,000.00 <br /> ------------------------------------------------------ <br /> $5,810.00/mo x 4mos = $23,240.00 <br /> <br />3. Article 5, Section A is amended to reflect a maximum payable not-to-exceed amount of $23,240.00. <br /> <br />4. Except for the changes made herein, the Original Agreement shall remain in full force and effect to the extent <br />it is not inconsistent with this Amendment. In the event there is a conflict between the terms of the Original <br />Agreement and the terms of this Amendment, this Amendment shall control. <br /> <br /> <br /> IN TESTIMONY WHEREOF, this Amendment has been executed by the parties hereto, as of the date first above <br />written. <br /> <br />ORANGE COUNTY PROVIDER <br /> <br />______________________________ __________________________________ <br />Bonnie Hammersley Cliff Bean, Director of Sales <br />County Manager Dynamic Quest Inc. <br /> <br />DocuSign Envelope ID: 794DFC24-0B3E-4B79-89C7-5EB660107E4B <br />5/12/20225/14/2022