5.18.22 OUTBoard Agenda Packet - Laserfiche WebLink

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9 following is a description of how the OCPT complementary paratransit service meets or exceeds the six service criteria: Service Area: The OCPT will provide ADA paratransit to origins and destinations within the county limits of Orange. This does not include the Town of Chapel Hill, service is provided by Chapel Hill Transit. Eligibility Requirements: A passenger interested in riding OCPT Paratransit will submit a completed application to OCPT, 600 NC 86, Hillsborough, NC 27278 or online at https://www.orangecountync.gov/FormCenter/Orange-Public-Transportation-18/ADA-Paratransit- Service-Application-94. Within 21 days, the application will be reviewed and a decision made. The completed application will include a medical professional attesting to the passenger's disability and that such disability would prevent the passenger's ability to independently use the fixed route transit or access a fixed route transit bus stop. Once approved, the passenger would be added to the eligibility list and they can begin scheduling rides 24 hours after notification of eligibility. The application is included as Appendix B. Reservations: Next-day service is provided by OCPT for requests made any time during the preceding day prior to 4:00 p.m., Monday through Friday. Reservations are taken by calling 919-245-2008 on Monday through Friday during the normal business hours of 8:00 a.m. until 5:00 p.m., except on designated holidays or weekends. On days when the offices are closed and no reservations can otherwise be made and when the following day is a service day, an answering machine or similar recording device is available to patrons for scheduling or canceling reservations. At opening of next businessday, all messages will be checked and calls returned to confirm reservations or cancellation. Subscription Service Policy: Passengers who use the OCPT ADA service to make regular trips (daily, weekly, etc.) can qualify for a standing reservation service through the Dispatch office. These reservations allow passengers to not have to call and schedule each recurring trip. The ADA does not allow more than 50% of its service to be "subscription" in nature. OCPT will take subscription requests on a first come first serve basis. If a passenger makes a standing reservation and has two no-shows, per the OCPT no-show policy, the standing reservation will be cancelled and that passenger will not be eligible to qualify for subscription service for 30 days. Trips missed by the individual for reasons beyond his or her control (including, but not limited to, trips that are missed due to operator error) shall not be a basis for determining that such a pattern or practice exists. Service Days and Hours: Paratransit service will be provided during the same time period as the OCPT fixed route system, which currently operates Monday through Friday 8:00am to 5:00pm. Service is not provided on major holidays on fixed route or complementary paratransit service. Trip Purpose: OCPT will accept and handle all disability trip requests on an equal basis. OCPT District will not prioritize or restrict trip purposes for paratransit riders. Capacity Constraints: Disability service will not be limited because of capacity constraints. No waiting lists will be maintained, and the number of trips provided to an individual will not be restricted. Reservation times may be negotiated within one hour of the requested pickup time. OCPT ADA/Paratransit Plan 2 Adopted:3.6.2020