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46 <br /> ORANGE COUNTY <br /> NORTH CAROLINA <br /> "No-Shows" are not excused when the trip is not canceled at least one (1) hour prior to the <br /> scheduled pick-up time and is missed for one of the following reasons: <br /> • Passenger did not want to travel today <br /> • Passenger received another ride <br /> • Passenger did not contact the OPT administrative offices to convey that they were <br /> not planning to travel. <br /> Should you encounter an emergency situation, please contact Orange Public Transportation <br /> as soon as possible to alert transit staff of your circumstances. Taking these proper steps <br /> may prevent your trip from being recorded as a "No-Show" and deter from any possible <br /> service suspensions. <br /> No Show Policy: <br /> Three (3) "No-Shows" within a 90-day period will result in suspension from the service for up to <br /> a period of one (1) month. <br /> Appeal Process: <br /> If you have been suspended from service and you feel information regarding your "No- <br /> Show" is incorrect, you have the ability to submit an appeal. You can appeal in writing to <br /> Orange Public Transportation, and a representative will contact the passenger within five (5) <br /> working days of receiving the notification to schedule a time to visit regarding the appeal. <br /> Appeals are granted at the discretion of the Transportation Administrator. <br /> All appeals must be submitted in writing within 30 days. Please include the time, date and <br /> pickup address of the "No-Show" ride you are appealing. <br /> Orange Public Transportation <br /> PO BOX 8181 <br /> Hillsborough, NC 27278 <br /> Or email at pmurphy(a orangecountync.gov <br />