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24 <br /> ORANGE COUNTY <br /> NORTH CAROLINA <br /> ORANGE PUBLIC TRANSPORTATION ADA PARATRANSIT PLAN <br /> same service at no charge to the user. There is no fare for ADA-eligible users to take <br /> advantage of this service within %-mile of the Hillsborough Circulator route, and the fare is <br /> $4.00 each way to take advantage of the service within %-mile of the Hillsborough to <br /> Chapel Hill Shuttle ("Route 420 Midday"), which is twice the full fare for the general public <br /> for using the fixed-route portion of the service. Both the fixed-route vehicles that are <br /> dispatched to deviate for scheduled pick-ups and drop-offs and vehicles used to provide <br /> separate complementary service are 100% accessible to and usable by persons with <br /> disabilities and are equipped with electric wheelchair lifts. <br /> General Service Details: <br /> For demand-responsive specialized transportation services, under normal circumstances, <br /> customers ride no more than one hour to reach their desired destination, and customers are <br /> delivered to their destinations on time. All specialized demand-response services are <br /> provided within a one (1)-hour window to maximize the active fleet's available resources. <br /> Pick-up times are up to one (1) hour before the scheduled appointment with the actual pick- <br /> up times being anytime within that hour. Return trips home are provided within a one (1)- <br /> hour window. Currently there are no capacity constraints placed on ADA-eligible users of <br /> the system for either the specialized services of the fixed-route services. <br /> For fixed-route service, reservations are taken from up to 14 days in advance of the <br /> scheduled service date until the day preceding the day of service for any trip purpose and <br /> for service from any origin to destination during the same days and times of operation and <br /> within the respective %-mile buffer of each respective fixed-route. Reservation service is <br /> available during the normal business hours of OPT's administrative offices, as well as <br /> during the same time as OPT's normal administrative business hours on days when the <br /> offices are closed preceding a service day. <br /> Description of Current Eligibility Determination Process: <br /> Requirements of Transit System: <br /> As previously noted, there are three (3) major categories of individuals who are required to <br /> be served based on their functional disability upon interacting with conditions of the service <br /> and the surrounding environment: <br /> 1) Persons who are unable to board, ride, or disembark from accessible fixed-route <br /> vehicles as a result of their disability. This includes persons with mental or visual <br /> disabilities who cannot navigate the transit system. <br /> 2) Persons who could use accessible fixed-route services, but such services are being <br /> operated using vehicles that are not fully accessible. This includes persons who <br /> require a lift or ramp to board a bus. Because OPT uses 100% accessible vehicles <br /> for its general public and specialized services, this category of persons is <br /> inapplicable. <br /> 6 <br />