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15 <br /> Should you encounter an emergency situation please contact reservations as soon as possible to alert <br /> them of your circumstances. Taking these proper steps may prevent your trip from being recorded as <br /> a "no-show" and deter from any possible service suspensions. <br /> No Show per 30 day Period. <br /> Maximum of 2 no shows per month <br /> If the rider exceeds these limits on a monthly basis,they are then subject to the following schedule <br /> for suspension of service. <br /> 151violation— letter of warning <br /> 2nd violation —30 day suspension of service <br /> Appeal Process <br /> If you have been suspended from service and you feel information regarding your no-show is incorrect, <br /> you have the ability to submit an appeal. You can appeal in writing to Customer Service and a <br /> Representative will contact the passenger within five working days of receiving the notification to <br /> schedule a time to visit regarding the appeal. Appeals are granted at the discretion of Transportation <br /> Administrator or his/her representative. <br /> All appeals must be submitted in writing within 30 days. Please include the time, date and pickup <br /> address of the no-showed ride you are appealing. <br /> OCPT: 600 NC 86 Hillsborough, NC 27278 <br /> Or email at <br /> octransportationservices@orangecountync.gov <br /> OCPT ADA/Paratransit Plan 8 <br /> Adopted:3.6.2020 <br />