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11 <br /> 1. The customer (or the customer's representative) has scheduled ADA paratransit <br /> service. <br /> 2. There has been no call, or online cancellation by the customer or his/her representative to <br /> cancel the scheduled trip one or more hours before the start of the pick-up window. <br /> 3. The paratransit vehicle has arrived at the scheduled pickup point within the scheduled pick <br /> up time. <br /> 4. The driver has waited at least three (3) minutes beyond the scheduled pick up time, but the <br /> customer has failed to board the vehicle or refuses a trip. <br /> Packages: Passengers are expected only to bring what they can safely carry on their own in one trip or <br /> with assistance of a personal care attendant (PCA). <br /> Lift and Securement Use Policy: In accordance with ADA regulations, OCPT Paratransit will provide <br /> service to all individuals using mobility devices that fit within the capacity of the lift being operated. <br /> Passengers are advised that drivers are not permitted to operate a scooter or electric wheelchair <br /> onto the lift. The passenger is responsible for getting onto the lift with minimal driver assistance <br /> for these devices. <br /> Use of the securement system on OCPT Paratransit vehicles will be a required condition of service. All <br /> wheelchairs and mobility devices must be secured to the passenger's satisfaction before transport. <br /> When transporting passengers using mobility devices, OCPT Paratransit can suggest but not require <br /> passengers transfer to a van/bus seat. The passenger, in this case, has the final decision as to whether <br /> a transfer is appropriate given the passengers' particular disability. <br /> As the regulations require, a passenger who cannot enter the vehicle using the stairs or ramp, but <br /> who does not use a wheelchair, will be allowed to enter the vehicle using the lift. OCPT Paratransit <br /> does not provide wheelchairs or other mobility devices. <br /> Accommodating Other Mobility Devices, Life Support Equipment or Service Animals: OCPT will permit <br /> the use of a lift for Segway or other personal transportation devices when used as a mobility device by <br /> eligible customers as long as it does not exceed the capacity of the lift utilized including the user, per <br /> 49 CFR §38. <br /> All paratransit passengers will be permitted to travel with service animals trained to assist them. <br /> Use of Portable Oxygen/Respirator Equipment: As required by the ADA, persons using our <br /> transportation service may bring respirator, portable oxygen, and/or other life support equipment on <br /> board our vehicles, as long as they do not violate the law or rules relating to the transportation of <br /> hazardous materials. All equipment must be small enough to fit into our vans safely without <br /> obstructing the aisle and/or blocking emergency exits. <br /> Other Assistance: All material made available to applicants and passengers of OCPT complementary <br /> paratransit service will be provided in accessible formats upon request. For visually-impaired <br /> customers, phone calls will be made in addition to letters referenced in this document. Mobility <br /> training will be made available upon request. <br /> Visitor Policy: Individuals who are visitors from another area or region do have access to the use of <br /> OCPT ADA/Paratransit Plan 4 <br /> Adopted:3.6.2020 <br />