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10 <br /> System capacity will be continually monitored and evaluated to determine the need for modification <br /> of resources, such as number of drivers, number of support staff, and number of vehicles. System <br /> capacity is considered to be 1 passengers/hour. System performance is measured by the number of <br /> passengers/hour the system is carrying, the number of trip denials, and the number of late pickups <br /> the system is experiencing. <br /> Types of Paratransit Service: OCPT complementary paratransit service for ADA eligible users will be <br /> origin-to destination service. This includes: <br /> • Paratransit feeder service to an accessible fixed route, where such service enables the <br /> individual to use the fixed route bus system for part of the trip; <br /> • Coordinated paratransit service with other 5310 or 5311 programs and with regional transit <br /> agencies GoTriangle and Piedmont Authority for Regional Transportation (P.A.R.T) <br /> • Service from a person's home to their requested destination. <br /> Pick Up Time: Passengers will be given an approximate time of pick up when scheduling an <br /> appointment. OCPT is a federally subsidized, shared ride system and cannot offer exact pick up or drop <br /> off times. Drivers strive to maintain prompt schedules to ensure that all rider reservations are <br /> honored. Passengers are asked to allow a 30-minute window of time for arrival. For example, if <br /> passengers have a pick-up scheduled for 2:00pm, the Driver may arrive between 1:45pm and 2:15pm. <br /> Passengers must be ready to board the vehicle when the Driver arrives within the 30 minute window. <br /> Drivers are instructed to wait at the place of pick up for three minutes before departing from the pick- <br /> up location. There may be times when traffic, road conditions and/or weather conditions may delay <br /> arrival. <br /> Return Trips after Appointment: When arranging for transportation, passengers will be asked to <br /> schedule a return time if necessary at a pre-arranged location. <br /> Attendant and Companion Policies: Personal care attendants (PCA) will be permitted to accompany <br /> ADA eligible riders on ADA eligible trips at no charge. OCPT will require that passengers state the <br /> need for a PCA when they request ADA eligibility certification. All riders must have the same origin <br /> and destination as the ADA-eligible rider. <br /> Additional companions will be allowed to accompany an ADA eligible complementary paratransit <br /> passenger on their ADA eligible paratransit trip on a space available basis. The PCA is not considered <br /> to be a companion or guest. Companions/guests are required to pay the applicable paratransit fare. <br /> Origin-to-Destination Assistance Policy: It is the policy of OCPT to provide complementary paratransit <br /> services within the service area boundary of Orange County. Transportation service is provided by <br /> ADA accessible buses. Drivers are trained to provide minimal assistance only. <br /> Drivers are not trained to provide medical assistance. <br /> No Show Definition and Policy: OCPT Paratransit maintains a no show policy and is included as <br /> Appendix C. This policy requests that passengers be ready to be transported within the scheduled 30 <br /> minute pick-up window. OCPT No Show occurs when all four of the following circumstances have <br /> occurred: <br /> OCPT ADA/Paratransit Plan 3 <br /> Adopted:3.6.2020 <br />