Agenda - 12-09-2003-9c - Laserfiche WebLink

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A complete job description is included in the Appendix of the proposal, previously provided to the Board. Nicole A. Carper will serve as Shelter Operations Manager. c. Customer Relations Manager Representative duties of this position include, but are not limited to: managing all customer relations activities, overseeing the volunteer program, including scheduling and training, oversee adoption program, conduct adoption counseling and training, plan and implement customer and community outreach programs, respond directly to customer inquiries and complaints. A complete job description is included in the Appendix of the proposal, previously provided to the Board. Amy Michelle Eller will serve as Customer Relations Manager. 2. Total Out-of-Pocket Cost Although the usual basis of award far a professional services agreement is qualification rather than strict cost, cost is still a consideration. While the monthly cost proposed by HSOC was $42,366 per month vs. $49,470 per month for APS, the capital items required by any new vendor raise the total out of pocket cost for the five-month contract to $348,228 for HSOC vs. $249,000 for APS. 3. APS Acceptance of Stronger Managerial Oversight and Contract Administration by the Count~Manager During the presentation, the APS Interim Shelter Manager, Operations Manager and Customer Relations Manager all articulated a renewed spirit of collaboration, communications, and overall welcome of County management involvement and oversight, which they indicated was also the point of view held by the APS Board. Increased involvement by the County Manager's office will be evident through the following agreements. o The County Manager, John Link, will serve on the selection committee far the new Shelter Director. o The Assistant to the County Manager, Greg Wilder, will have at least weekly interface with the APS Shelter Management Team (Cooke, Carper, and Eller) on operational and management support issues. o The Orange County Chief Information Oftcer, Todd .)ones, will be highly involved in assisting the APS Shelter Management Team in implementing a comprehensive and verifiable automated records management system. o The County's Shelter Management Team -including the County Manager, Assistant County Manager, Assistant to the County Manager, Health Director, Finance Director, and Chief Information Officer -will have on-going review of APS progress reports and direct access to the APS Shelter Management Team on needs, issues, and concerns. o APS will submit written progress reports by the 10th of each month that include operational statistics and narrative detail. The APS Shelter Management Team will be available, if desired by the Board of County Commissioners, to present highlights or respond to questions at the second Board meeting of each month.