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kk . Victim . The term "victim" shall mean any patient or potential patient that <br /> is entrapped, entangled pinned, fallen, suspended, or otherwise in need of <br /> rescue services . <br /> Section 4 . General Responsibilities <br /> a. Grantee is authorized under this Franchise to operate the following types <br /> of service (s) , the combination of which shall constitute Grantee ' s "EMS <br /> Services for the purposes of this Franchise , and subcategories under which <br /> they can operate shall be identified in the " Operation Agreement" to be <br /> entered into by the . Franchisee and the County within 90 days after <br /> acceptance of the Franchise permit . <br /> i . Emergency Services Basic Life Support Transport Services <br /> ii . Convalescent Basic Life Support Transport Services <br /> 111 . Convalescent Advanced Life Support Transport Services <br /> c . Grantee shall comply at all times with the requirements of "An Ordinance <br /> Regulating Ambulance, Emergency Medical, First Responder And Rescue <br /> Service And Granting Of Franchise And Contracts To The Operator In The <br /> County Of Orange ("EMS Franchise Ordinance ") , this Franchise Agreements , <br /> the Operations Agreement, and all applicable laws relating to health, <br /> sanitation, safety, equipment, ambulance design or other EMS Services <br /> vehicle design and all legal requirements related to a Model EMS System and <br /> all other laws and ordinance , <br /> a. Grantee shall maintain in good standing its state and local Drivers and <br /> Privilege license (s) to operate its ambulance or other EMS Services as <br /> provided for by Law. <br /> b . Establish and maintain appropriate and effective professional working <br /> relationships with all public health, public safety, and emergency services <br /> organization and personnel . <br /> c . Professional working relationships shall be ,cooperative and collaborative <br /> in nature . <br /> d . Maintain neat, clean, and professional appearance of personnel , equipment <br /> and facilities . <br /> Section 5 . Scope of Service and Service Area <br /> a . Grantee shall operate its EMS Services , 24 hours per each and every day <br /> of the calendar year, within the Franchise District specified in Exhibit A, <br /> except when a different or additional service area is provided for herein . <br /> North State Investment Group , LLC d/b/a North State Medical Transport <br /> EMS Franchise Agreement <br /> Page 7 of 23 Rev <br />