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i <br /> �i <br /> available for inspection per Federal Communication Commission ' s rules <br /> and regulations copies of all authorization and licenses . <br /> d . Grantee ' s base of operations shall have at least one open telephone 24 <br /> hours per each and every day of the calendar year . Grantee ' s telephone <br /> numbers shall be registered with Orange County Emergency <br /> Communication Center, and changes to Grantee ' s telephone numbers shall <br /> be transmitted to the Emergency Communication Center within 24 hours <br /> of such change . <br /> I <br /> c <br /> e . Grantee ' s EMS Services shall be dispatched from the Orange County <br /> Emergency Communications Center . " <br /> Section 10 . Data Collection and Performance Report <br /> c <br /> a. Grantee shall maintain the following records : <br /> k <br /> i . Records of dispatch which shall show time call was received, time <br /> dispatched, time arrived on scene , time arrived at destination, time <br /> in service , and time returned to base . <br /> lie Trip Records stating all information required in subsection (1) of <br /> this Section in addition to information on a form approved by the <br /> County . The trip record shall be so designed as to provide the <br /> k <br /> patient with a copy containing all required information . <br /> G <br /> 111 . Personnel Checklist and Inspection Report listing contents and <br /> description for each vehicle , signed by the individual verifying <br /> vehicle operations and equipment . <br /> iv . A detailed record of complaints received from the public , other <br /> enforcing agencies and services regarding Franchise infractions . <br /> v . Any other records required by state law, rules or regulations or <br /> deemed by the Department of Emergency Service as relevant to the <br /> effective and efficient operations of the Emergency Management <br /> System as provided in the " Operations Agreement" and necessary <br /> for a fair determination of the capability of the Grantee to continue <br /> to provide Emergency Medical Services and Rescue Services in <br /> Orange County in accordance with the requirement of law and the <br /> provision of this Franchise . <br /> b . All of the records identified in subsection (a) above shall be maintained <br /> for a minimum three (3 ) year period unless a longer retention period is <br /> otherwise required by law or other retention periods . <br /> North State Investment Group , LLC d/b/a North State Medical Transport <br /> EMS Franchise Agreement <br /> Page 11 of 23 Rev <br />