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be transmitted to the Emergency Communication Center within 24 hours <br /> of such change . <br /> e . Grantee ' s EMS Services shall be dispatched from the Orange County <br /> Emergency Communications Center , <br /> Section 10 . Data Collection and Performance Report <br /> a . Grantee shall maintain the following records : I <br /> i . Records of dispatch which shall show time call was received, time <br /> dispatched, time arrived on scene , time arrived at destination, time <br /> in service, and time returned to base . <br /> ii . Trip Records stating all information required in subsection (1) of j <br /> this Section in addition to information on a form approved by the <br /> County . The trip record shall be so designed as to provide the <br /> patient with a copy containing all required information . <br /> I' <br /> 111 . Personnel Checklist and Inspection Report listing contents and i <br /> description for each vehicle , signed by the individual verifying C <br /> vehicle operations and equipment . f' <br /> i <br /> iv . A detailed record of complaints received from the public , other <br /> enforcing agencies and services regarding Franchise infractions . <br /> v . Any other records required by state law, rules or regulations or <br /> deemed by the Department of Emergency Service as relevant to the <br /> effective and efficient operations of the Emergency Management <br /> System as provided in the " Operations Agreement" and necessary <br /> for a fair determination of the capability of the Grantee to continue <br /> to provide Emergency Medical Services and Rescue Services in <br /> Orange County in accordance with the requirement of law and the <br /> provision of this Franchise , <br /> i <br /> b . All of the records identified in subsection (a) above shall be maintained <br /> for a minimum three (3 ) year period unless a longer retention period is <br /> otherwise required by law or other retention periods . <br /> c . Grantee shall establish and maintain a system to record data that used the <br /> Model Data set and data dictionary as specified in "North Carolina <br /> College of Emergency Physicians : Standards for Medical Oversight and <br /> Data Collection . " <br /> d . Grantees shall maintain confidentiality of patient records as provided by <br /> the Health Insurance Portability and Accountability Act of 1996 (HIPAA) , <br /> LifeStar Emergency Services — 2023 , LLC d/b/a LifeStar Emergency Services EMS <br /> Franchise Agreement <br /> Page 11 of 22 Rev . <br />