Agenda 04-26-22; 8-i - Approval of Contract Accepting Housing Staff Grant Funding from the Foundation for Health Leadership and Innovation

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2 • Conduct analysis of NCCARE360 referrals received by Housing Helpline staff, and made by Housing Helpline staff and provide feedback to OCPEH Homeless Programs Manager and OCPEH Homeless Programs Coordinator as needed • Provide direct client support as needed, including: Provide information to clients and assist them in housing, problem-solving, relevant program processes, and makes referrals to human service resources via NCCARE360; • Perform walk-in and telephone assessments, and provide trauma-informed care to persons presenting for housing coordinated entry; • Interview clients to gather information and lead structured conversations; • Maintain client documentation and electronic records in accordance with program requirements and NCCARE360 guidelines, policies and accepted professional standards in order to provide accountability for the expenditure of local, state and federal funds; • Provide direct customer service to service providers, participants, and the general public responding to inquiries, requests and follow up; • Prepare and present information regarding NCCARE360 coordinated entry to human service agencies, civic and community groups, and individual citizens as requested; • Contribute to the HOME Committee and Coordinated Entry Planning Group and/or other assigned team(s) by actively participating in team meetings and special projects, processing improvements, collaborating with and supporting all team members, and following through on initiatives and assignments, as directed; • Interact and communicate with various groups and individuals such as County staff, clients, service providers, community audiences and the general public; • Perform various administrative tasks including preparing reports and correspondence, preparing meeting materials, and creating reports; • Use computer applications or other automated systems such as NCCARE360, spreadsheets, word processing, calendar, e-mail and database software in performing work assignments; and • Attend ongoing training from NCCARE360, HUD, and technical assistance providers .5 FTE Funding for Housing Locator (to be combined with ARPA funding approved in FY 2021- 22 to create 1.0 FTE) This position provides housing search assistance to people exiting homelessness and people at risk of homelessness. The staff member in this position will: • Work with the Housing Access Coordinator to update and maintain the Orange County Affordable Housing list • Accept referrals via NCCARE360, and make referrals via NCCARE360 as needed • Work with clients to identify and overcome barriers to housing entry • Provide people in housing search with tailored lists of housing options • Accompany people on housing searches, as needed • Assist people with accessing funding for application fees, as needed • Work with the Housing Access Coordinator to develop and maintain relationships with landlords and property managers in Orange County FINANCIAL IMPACT: There is no financial impact to the County with approving the contract accepting these grant funds, but a future financial impact could occur should the County want to continue these positions after the grant funding ends in May 2023.