Orange County NC Website
Browse       Search
13 <br /> 13 rtrf&sh to <br /> End Homelessness <br /> CBO Position descriptions <br /> Coordinated Entry Team lead <br /> 40 hours/week(full time) <br /> Time-limited position-15 months <br /> This position provides leadership and guidance to the Housing Helpline team that directs customer <br /> service to people in housing crisis,assisting people as they navigate housing resources for homelessness <br /> prevention,emergency response involving shelter,and permanent housing.The staff member in this <br /> position will: <br /> • Provide direct supervision for Housing Helpline team members,including conducting weekly <br /> individual check-ins and weekly team meetings <br /> • Serve as point of contact for referrals corning from and referrals made via NCCARE360 <br /> • Provide technical assistance to community agencies seeking to use NCCARE360 for coordinated <br /> entry referrals <br /> • Conduct analysis of NCCARE360 referrals received by Housing Helpllne staff,and made by <br /> Housing Helpline staff and provide feedback to OCPEH Homeless Programs Manager and OCPEH <br /> Homeless Programs Coordinator as needed <br /> • Provide direct client support as needed,including: <br /> o Provide information to clients and assist them in housing,problem-solving,relevant <br /> program processes,and makes referrals to human service resources via NCCARE360; <br /> o Perform walk-in and telephone assessments,and provide trauma-informed care to <br /> persons presenting for housing coordinated entry; <br /> o Interview clients to gather information and lead structured conversations; <br /> o Maintain client documentation and electronic records in accordance with program <br /> requirements and NCCARE360 guidelines,policies and accepted professional standards <br /> in order to provide accountability for the expenditure of local,state and federal funds; <br /> c Provide direct customer service to service providers,participants,and the general public <br /> responding to inquiries,requests and follow up; <br /> o Prepare and present information regarding NCCARE360 coordinated entry to human <br /> service agencies,civic and community groups,and individual citizens as requested, <br /> c Contribute to the HOME Committee and Coordinated Entry Planning Group and/or <br /> other assigned team(s)by actively participating in team meetings and special projects, <br /> processing improvements,collaborating with and supporting all team members,and <br /> following through on initiatives and assignments,as directed; <br /> c Interact and communicate with various groups and individuals such as county staff, <br /> clients,service providers,community audiences and the general public; <br /> o Perform various administrative tasks including preparing reports and correspondence, <br /> preparing meeting materials,and creating reports; <br /> o Use computer applications or other automated systems such as NCCARE360, <br /> spreadsheets,word processing,calendar,e-mail and database software in performing <br /> work assignments;and <br /> • Attend ongoing training from NCCARE360,HUD,and technical assistance providers <br /> 300 West Tryon Street Phone:919-745-2496 <br /> PO Box 8181 Fax:919-944-8496 <br /> Hillsborough,NC 27278 www.ocpehnc.com <br /> g <br />