Agenda 04-26-22; 6-a - Approval of a Network Development Agreement for Broadband Deployment

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4 • Nature of work completed during the preceding period; • Estimated percentages of physical completion for the network; • Number of route miles of fiber constructed and activated; • Overall project schedule status; • Overall project budget status; • Number of locations passed by network section; • Number of residential subscriptions by service type added in that quarter, and to date; • Any delays that have occurred, or are continuing to occur, with a detailed explanation and plan to address such delay; • Any anticipated delays in the work, with a detailed explanation; • Responses to particular requests for information from County; • Any proposed changes to the work; and • Other information reasonably requested by County. 4. Service Costs Under the terms of the agreement, North State will offer a low cost service with a minimum speed of 200 mbps symmetrical for no more than $40 per month, prior to any federal or state subsidies available, until at least two years from the date construction is completed. Consistent with the terms of the American Rescue Plan Act, North State must also participate in the Federal Communications Commission's Affordable Connectivity Program as long as it is available. The contract further provides that the standard rates that are in place at the time of first customer activation will not increase by more than ten percent (10%) per year for any service levels until at least January 1, 2026. 5. Connections to the Network North State will install services to any residence passed by the network. Connections of up to 1000 feet in length will be installed at no additional cost to the customer. 6. Network Quality and Reliability North State has agreed to maintain a reliable, high quality network as detailed in Attachment E. The network will meet or exceed the performance standards detailed in the attachment for service speed, packet loss, and latency to guarantee a high performing network. 7. Customer Service North State has also agreed to response time and customer service standards as detailed in Attachment E. These standards include a 24 hour a day, seven day a week call center with performance metrics for answer times as well as performance standards for customer appointments, customer activations, service restorations in the event of an outage, and the ability for the County to access customer complaint reports and monitor complaint disposition. 8. Broadband Service to County Facilities The County has identified 34 County owned or leased public facilities, including volunteer fire stations that will be passed by the network. North State has agreed to provide free services