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EC88:46609:38165:1:FRANKFORT <br /> <br /> <br /> Page 12 of 12 <br />Monthly Uptime (Percentage) SLAC (Days of Service) <br />< 99.0% & ≥ 95.0% 1 <br />< 95.0% 5 <br /> <br /> <br /> <br />Health Department Responsibilities <br />The Lessee must notify Lessor and request the SLAC within thirty days (30) from the time the <br />Lessee becomes eligible to receive SLAC. <br /> <br />SLAC is only available to the Lessor Software hosted model of subscription. <br /> <br />Failure to comply with the above will forfeit the Lessee’s right to receive SLAC. <br /> <br />Exclusions <br />The SLA does not apply to any service/s that expressly exclude this SLA or any performance <br />issues: (i) caused by factors outside of Lessors reasonable primary control, including without <br />limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, <br />strikes or other labor problems (other than those involving Lessor’s employees), or Internet <br />service provider failures or delays, SSL provider failures and; (ii) that resulted from the Lessee’s <br />equipment or third party equipment/Software, or both (not within the primary control of <br />Lessor). <br /> <br />Maximum Credit <br />The aggregate maximum number of SLAC to be issued by Lessor to the Lessee for all Downtime <br />Periods that occur in a single calendar month shall not exceed fifteen days (15) of Service to be <br />added to the end of the Lessee’s term. SLAC may not be exchanged for, or converted to <br />monetary/subscription amounts. <br /> <br />Disclaimer <br />Every effort has been made to ensure the accuracy and correctness of the information <br />contained herein. However in the unlikely event of certain errors and/or omission, Lessor will <br />not be liable to be held responsible for any loss whatsoever due to the usage of this document. <br />Lessor also reserves the right to modify the contents of this document without any prior notice. <br /> <br />DocuSign Envelope ID: B7DDEBDE-549C-4BF7-937F-84342DB0B5DB