Agenda 04-05-22; 8-k - First Reading - Emergency Services Franchise by Ordinance – North State Medical Transport

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2 The Department has identified the following services as necessary to supplement and enhance the ambulance services within the Emergency Services System and to the residents of the Orange County. The services are: Convalescent Transport Services Rescue Services • ALS Transport • Confined Space • BLS Transport • Extrication Emergency Services • Heavy Rescue • BLS Transport • High/Low Angle • Medical Responder Non-transport • Swift Water • EMT Non-transport • Trench Collapse • Underwater • Wilderness Search&Rescue North State has applied for renewal of its 2017 Franchise Ordinance. In its submitted application, North State has also indicated an upgrade. The application indicates North State is applying to provide the following services: • Convalescent Transport Services, ALS Transport • Convalescent Transport Services, BLS Transport • Emergency Services, BLS Transport (Special Event Coverage) North State is headquartered in Raleigh North Carolina, has been in service in the Orange County EMS System since 2010. North State expanded services and now operates in fifteen North Carolina counties, eight of which are at the advanced life support level. North State provides over 16,000 scheduled transports annually. In recent years North State has focused primarily on the needs of hospital systems as well as nursing homes and private residents. North State employees over 90 EMS providers and operates a fleet of 18 vehicles. North State has a professional management team and provides exceptional customer service. There have been no reported issues with their level of service in Orange County. In addition to scheduled non-emergency Basic Life Support Transportation, North State provided special event ambulance standby coverage at both Cedar Ridge and Orange High Schools during football seasons. North State has been willing to expand their service delivery to the Convalescent Transport Services, ALS transport level in Orange County to meet the growing needs of Interfacility ambulance transports between UNC Hillsborough and UNC Main Campus. After discussion with both facilities, the volume of these Interfacility transports are outpacing the capabilities of Carolina Air Care. The County continues to maintain an excellent working relationship with North State. Emergency Services has reviewed the application, in conjunction with NC State Office of Emergency Medical Services, submitted by North State and inspected the premises, vehicles, equipment, and personnel of the company to assure compliance with the ordinance. The North Carolina General Statutes provides also that the Board, prior to granting a franchise, must "find that the franchise applicant is in compliance with Chapter 131E, Article 7." Emergency ' N.C. Gen. Stat. 153A-250(a).