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Response service accounts incur an additional fee. Guard Response is not available in all locales, check with an ADT local office before proposal. <br />INTRUSION/BURGLARY MONITORING EVENT RESPONSE PROTOCOL <br />ADT follows Enhanced Call Verification (ECV) standard operating procedures: <br />Enhanced Call Verification Procedures: <br />1. Call premises (call both premise numbers if there are two) <br />2. Call the first number on the first contact. If no contact or passcode, dispatch police department, proceed to Step 3. <br />3. Dispatch police department <br />4. Partial clear <br />5. Call the remaining numbers (if applicable) of the first contact. <br />6. Call the remainder of the contact list <br />7. Full clear <br />For Video Verification Account <br />If video contains confirmed event information and the authorities have been dispatched on primary signals, immediately notify the authorities of the <br />additional video information, then follow normal standard operating procedures. <br />Holdup/Duress Signal Monitoring <br />ADT will respond to signals from a protected customer premise that are initiated by personnel on-site via a holdup device—a silent manual trigger that is <br />programmed to the customer burglar alarm panel—and by duress signals generated from the customer site. Duress signals are initiated when a user at the <br />customer site enters an alternate duress code into the system keypad. Holdup devices and duress codes are always active, sending signals when activated <br />while the system is in an armed or un-armed state. <br />HOLDUP/DURESS SIGNAL MONITORING RESPONSE PROTOCOL <br />1. Dispatch police department <br />2. Partial clear with a 30-minute delay. <br />3. After 30-minute delay, call police department for disposition. <br />A. If police department does NOT have disposition, partial clear again with an additional 30-minute delay. Repeat until a disposition is provided. Once <br />disposition is provided, proceed to steps B or C below. <br />B. If ACTUAL alarm: <br />1. Call contact list <br />2. Go to step 4 <br />C. If FALSE alarm: <br />1. Call premises, if no answer or invalid passcode <br />2. Call contact list <br />3. Go to step 4 <br />4. Full clear. <br />If police department does NOT provide disposition, go to step B after 30-minute delay. <br />Process Assumptions <br />Must notify police department even if a restore or cancel has been received. <br />Notify police of specific signal type: silent alarms. <br />ADT Extended Service Plan (ESP) includes the following: <br />Labor (M-F normal working hours) <br />All listed head end parts are covered. <br />All listed peripherals are covered. <br />DocuSign Envelope ID: 7C77D7BE-E243-4646-BA8A-32270D5963A7