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2 <br /> <br />2. To hold refresher trainings each year. <br />3. To provide agencies that go through the refresher training updated licensed material. <br />Client Responsibility: <br />1. Client will not provide training presentation, or other CMC licensed media to any agency, institution, <br />or any person that was not included in the MOU agreement. <br />Homeless Diversion Overview: <br />CMC’s Diversion work is rooted in the non-judgmental, client-centered approach taught in this class. <br />Mediators work to empower parties to be heard, listen, problem-solve and create their own solutions – <br />similarly, diversion advocates listen to persons facing homelessness and assist the clients in choosing their <br />own path out of homelessness. <br /> <br />Diversion Training Learning Objectives: <br />Homeless Diversion Training Overview <br />1. Applying the Empowerment Theory of <br />Conflict to Crisis <br />2. Conflict Resolution Approach <br />3. When and Where Diversion Can Happen <br />4. Diversion Is… <br />5. National Alliance to End Homelessness: <br />Principles for Good Homeless Prevention <br />6. What Causes Homelessness? <br />7. Referrals, Coordinated Assessment, and <br />Diversion Questions <br />8. Diversion Work <br />9. Impact of Conflict and Crisis <br />10. Impact of Crisis on Self Worth <br />11. How People in Crisis View Others <br />12. Reversing the Downward Spiral <br />13. How Can We Help Change the Dynamic? <br />14. Listening <br />15. Listening Skill Building <br />16. Keys to Success <br />17. Diversion Steps <br />18. Things to Consider <br />19. Diversion Outcomes <br />20. Troubleshooting <br />21. Reality Testing <br /> <br /> <br /> <br />_______________________________ <br />Rachel Waltz <br />2/22/22 <br />Manager, Orange County Partnership <br />to End Homelessness <br /> <br /> <br />__________________________ <br />Danielle Cosgrove <br />Date <br />Director, <br />Cleveland Mediation Center <br /> <br /> <br /> <br />DocuSign Envelope ID: CCCA06D6-23EA-42BE-85F3-A3E99A7659E2